PurposeThe aim of this paper is to describe a process undertaken by Colorado State University Libraries' (CSUL) faculty to address concerns regarding their leadership training and development opportunities within the Libraries.Design/methodology/approachA Task Force (TF) under the direction of the Libraries Faculty Council (LFC) collected and examined feedback from the faculty librarians, reviewed professional literature, and made recommendations to the Libraries' administration and the Council.FindingsRecommendations by the TF include: possible training initiatives, leadership role development, and improvement of organizational communication. The work of the TF heightened awareness of the issue within the Libraries. An LFC standing committee is now exploring and offering leadership training opportunities on an ongoing basis. An organizational climate survey has been completed and its results shared among the library faculty to address the issue of communication. In addition, the Libraries' administration has launched a number of strategic initiatives that were open to faculty and staff for leadership and participation. A number of faculty librarians are now leading these initiatives based on their professional strengths and interests.Originality/valueThis article has value to academic librarians and library administrators as they consider improving leadership training and development opportunities in their libraries. As middle management positions in academic libraries diminish, consideration must be given to how academic librarians gain experience or are trained in order to be well‐prepared for future leadership positions. Additionally, library administration should be instrumental in providing such opportunities to their librarians to ensure professional growth.
Purpose – The purpose of this paper was to examine on a national scale how academic business librarians are working with community organizations and other libraries to assist local entrepreneurs with their information needs. Design/methodology/approach – A multi method approach was used to gather information. In spring 2012, a survey and follow-up interviews were conducted with academic business librarians. Additionally, business consultants who have worked with librarians were interviewed. Findings – The survey had 53 respondents. Of those, 40 percent indicated that they collaborate to assist entrepreneurs. Five interviewees confirmed the findings of the survey and discussed their collaborative arrangements. The consultants discussed best practices in working with entrepreneurs. Research limitations/implications – This research studied academic business librarians and reached those who monitor the buslib-l and brass-l listservs. Not all librarians have the time or take the time to respond to a survey. Additionally, this research only explored collaborations to assist local entrepreneurs and did not specifically focus on campus entrepreneurs and outreach to business schools. Practical implications – This study provides information on academic business librarians' efforts to assist community entrepreneurs. It also provides some information on lessons learned. Originality/value – A national study of academic business librarians' outreach to entrepreneurs has not been conducted in the past.
Since May of 2000, Colorado State University’s (CSU) Morgan Library has provided a laptop computer lending service. In five years the service had expanded from 20 to 172 laptops. Although the service was deemed a success, users complained about slow laptop startups, lost data, and lost wireless connections. In the fall of 2005, the program was formally assessed using a customer satisfaction survey. This paper discusses the results of the survey and changes made to the service based on user feedback.
the terms of the Creative Commons-Attribution-Noncommercial-Share Alike License 2.5 Canada (http://creativecommons.org/licenses/bync-sa/2.5/ca/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly attributed, not used for commercial purposes, and, if transformed, the resulting work is redistributed under the same or similar license to this one. AbstractObjective -The purpose of this study was to analyze the data from a reference statistics-gathering mechanism at Colorado State University (CSU) Libraries. It aimed primarily to better understand patron behaviours, particularly in an academic library with no reference desk. Methods -The researchers examined data from 2007 to 2010 of College LiaisonLibrarians' consultations with patrons. Data were analyzed by various criteria, including patron type, contact method, and time spent with the patron. The information was examined in the aggregate, meaning all librarians combined, and then specifically from the Liberal Arts and Business subject areas.Results -The researchers found that the number of librarian reference consultations is substantial. Referrals to librarians from CSU's Morgan Library's one public service desk have declined over time. The researchers also found that graduate students are the primary patrons and email is the preferred contact method overall.Evidence Based Library and Information Practice 2012, 7.2 6 Conclusion -The researchers found that interactions with patrons in librarians' offices -either in person or virtually -remain substantial even without a traditional reference desk. The data suggest that librarians' efforts at marketing themselves to departments, colleges, and patrons have been successful. This study will be of value to reference, subject specialist, and public service librarians, and library administrators as they consider ways to quantify their work, not only for administrative purposes, but in order to follow trends and provide services and staffing accordingly.
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