Purpose The purpose of this paper is to investigate how to support small organizations to navigate the context of an accelerated Digital Transformation using Enterprise Social Media platforms, in response to external contingencies, such as the COVID-19 pandemic. Design/methodology/approach A longitudinal action research study, supported by an exploratory analysis that follows a hybrid approach of deductive and inductive reasoning, has been conducted in the context of a small organization. Several data collection techniques were used for context understanding and problem-solving. Findings Findings suggest that value creation related to the use of Enterprise Social Media platforms supports small organizations in this accelerated context of Digital Transformation. Value perception is central in overcoming adoption barriers and achieving sustainable use of these platforms in daily basis activities, especially in remote working. External pressures, like those imposed by the COVID-19 pandemic, play an important role in catalyzing digital initiatives. Research limitations/implications As the main limitations to this paper, we highlight the study of a single organization in a specific context and the number of actors involved; hence, there is room to extend the study to other industries, organization sizes and contexts. Practical implications This paper provides managers with insights into how to conduct their Enterprise Social Media initiatives in a turbulent environment, highlighting their key success elements, and their potential to create value for their organizations and stakeholders. Furthermore, managers could explore the potential of Enterprise Social Media platforms to support organizations in the Digital Transformation journey. Social implications Small organizations play an important role in generating wealth for nations around the world. However, governments encounter difficulties in supporting the Digital Transformation of this type of organization. This paper provides insights into how to use an affordable and intuitive technology to include this type of organization in the Digital Transformation journey. Originality/value A long-term study of Enterprise Social Media is recommended, but quite rare in the Information Systems literature. This study adopts a longitudinal investigation to analyze the use of Enterprise Social Media to support a small organization to adapt, in balance with their internal and external contingencies, providing a further contribution to the contingency theory. This research also adds contributions to the sociotechnical system perspective, analyzing the deep imbrication between social and technical subsystems in the required organizational change, supporting a small organization for coping with the effects of the COVID-19 pandemic.
Apresentam-se estudos e as ações acadêmicas para solucionar o problema das fake news no contexto social, principalmente em relação a democracia de um país. A metodologia é alicerçada na Revisão Sistemática da Literatura sobre o tema competência em informação e fake news, a fim de demonstrar como a academia vem pesquisando e demonstrando suas abordagens. Realizou-se um protocolo de revisão e, em seguida, buscaram-se artigos científicos em duas bases de dados, quais sejam: Web of Science e a Scientific Electronic Library Online. Os artigos recuperados foram publicados em várias áreas científicas, demonstrando o caráter multidisciplinar dessa temática. Além disso, houve um aumento nas publicações no ano de 2018, indicando que esse assunto é atual na área acadêmica. A maioria dos estudos analisados sugerem aplicar a competência em informação e a competência midiática nos currículos das escolas e universidades. Entretanto, pouco se tem discorrido sobre as possíveis soluções para evitá-las no campo político. Nesse sentido, as há uma lacuna de conhecimento em relação a competência em informação e midiática no contexto político e assim, se torna oportunidade para pesquisas futuras.
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