AN ENTERPRISE SOCIAL MEDIA MATURITY MODEL FOR SMEs

Jorge, Leandro Feitosa; Mosconi, Elaine; Santa-Eulalia, Luís Antonio de; Singh, Arseta

doi:10.52202/060557-0058

Cited by 2 publications

(4 citation statements)

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“…Recent enterprise social media (ESM) literature has delved into various aspects of its application, impacts, and challenges in organizational settings. A study proposed a maturity model for ESM in the context of digital transformation and SMEs, providing parameters for evaluating and developing ESM initiatives [30]. Abhari et al investigated ESM's potential to foster employee innovation, underlining the role of a risk-taking and knowledge-sharing culture [31].…”

Section: The Enterprise Social Media (Esm)mentioning

confidence: 99%

Analyzing the Impact of Enterprise Social Media on Employees’ Competency through the Mediating Role of Knowledge Sharing

et al. 2023

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The research study examines the impact of enterprise social media (ESM) on employees’ competence through the mediating role of knowledge sharing and the moderating influence of information relevance. The study was conducted with 272 respondents working in various educational institutions in Multan City, Pakistan, using a structured questionnaire to collect data. The research findings indicate that enterprise social media positively affects employees’ competencies, and knowledge sharing plays a significant role in mediating this effect. The study also suggests that information relevance moderates the relationship between ESM and employees’ competencies, indicating that the association is stronger when information relevance is high. The research is based on the social capital theory, which proposes that trust, shared vision, and network ties can enhance employee competence and knowledge sharing. This theoretical framework emphasizes the importance of building organizational social connections to promote knowledge sharing and employee competence. The study highlights the potential benefits of using ESM in organizations to enhance employees’ competencies through improved knowledge sharing. It also emphasizes the importance of information relevance in determining the effectiveness of ESM in promoting employee competence. The findings of this study have practical implications for organizations seeking to leverage ESM to improve their employees’ skills and knowledge.

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Section: The Enterprise Social Media (Esm)mentioning

confidence: 99%

Analyzing the Impact of Enterprise Social Media on Employees’ Competency through the Mediating Role of Knowledge Sharing

et al. 2023

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“…Also, for further research, we highlight the relevant role that ESM can play on firm performance, especially in the manufacturing sector related to Industry 4.0 and smart manufacturing initiatives (Kane, 2017). Social media has widely changed the way people socialize, share information, learn and entertain themselves in the digital era, and this includes the digital work environment, which calls for more research to better understand the value creation through ESM or through the use of similar platforms Jorge et al, 2021). Kane et al (2019) state that digital technology is becoming more and more adapted to improving innovation and decision-making, going beyond the operational change and the focus on the technology itself.…”

Section: Conclusion Future Research and Limitationsmentioning

confidence: 99%

“…Faced with this challenging environment, manufacturing companies need to innovate to meet the challenges and opportunities, and they need employees who can learn quickly. ESM seems to allow individuals to develop skills and behaviors (Cetindamar et al, 2021;Deng et al, 2020;Jorge et al, 2021;Kane, 2017;Kane et al, 2019;Sharma and Bhatnagar, 2016) that help them improve their digital fluency, crucial for digital transformation.…”

Section: Conclusion Future Research and Limitationsmentioning

confidence: 99%

“…Social media has widely changed the way people socialize, share information, learn and entertain themselves in the digital era, and this includes the digital work environment, which calls for more research to better understand the value creation through ESM or through the use of similar platforms(Dittes et al. , 2019; Dittes and Smolnik, 2019; Jorge et al. , 2021).…”

Section: Conclusion Future Research and Limitationsmentioning

confidence: 99%

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Citizen behaviors, enterprise social media and firm performance

Caya

Mosconi

2022

ITP

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PurposeThe goal of this study is twofold: first, it seeks to investigate how enterprise social media (ESM) usage contributes to firm performance, especially through operational performance metrics; second, to identify the ESM users’ behaviors that help to improve firm performance.Design/methodology/approachAn interpretive case study of a medium-sized manufacturing company in the food industry. After developing a theoretical framework, an exploratory research was undertaken about the use of an ESM. Qualitative methods were adopted for data collection and analytic induction for data analysis, using structural and descriptive coding. A series of semi-structured interviews with senior managers and middle-managers were conducted. Operations performance metrics were also assessed through documentary analysis before and after the implementation of the ESM.FindingsThe study integrates concepts and theories from across three main fields of research, namely organizational behaviors, management and information systems. It complements the extant research on ESM by providing a new theoretical framework that connects ESM use with firm performance. Empirical findings suggest that ESM contributes to firm performance through social capital development fostered by organizational citizenship behaviors. The emergence of leadership development has been also observed.Research limitations/implicationsThe exploratory nature of the study combined with the fact that it has been conducted within a single organization greatly limits the generalization of the findings.Practical implicationsManagers can use the findings of this study as a support of a successful ESM implementation. Besides, it provides references for practitioners aiming to use and evaluate ESM and their corresponding citizenship behaviors within a manufacturing milieu.Originality/valueThe paper is the first to bring a multi-disciplinary perspective of the contribution of ESM usage on firm performance-based in a social capital enacted by organizational citizenship behaviors. These understandings add new insights to the literature and establish new theoretical connections between organizational citizenship behaviors, ESM use and social capital that also allowed to emerge leadership development.

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AN ENTERPRISE SOCIAL MEDIA MATURITY MODEL FOR SMEs

Cited by 2 publications

References 0 publications

Analyzing the Impact of Enterprise Social Media on Employees’ Competency through the Mediating Role of Knowledge Sharing

Analyzing the Impact of Enterprise Social Media on Employees’ Competency through the Mediating Role of Knowledge Sharing

Citizen behaviors, enterprise social media and firm performance

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