Compared to the national reaction of fear and avoidance of mental illness only a few years ago, respondents in a black middle‐class community displayed enlightened attitudes. The sizeable number of households with members treated for recent symptoms of emotional distress utilized medical rather than nonmedical sources of help in nearly all cases.
The notion that quality takes time is not new, but a survey by The Conference Board found that companies need at least three to four years for TQM to be accepted by employees, and eight to ten years for it to be fully implemented. Examines the success rate of TQM in both the manufacturing and service industries.
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