This study aims to determine the extent of the influence of coordination on employee work effectiveness at the Regional Secretariat of Kendari City. By using questionnaire data collection techniques, documentation and interviews with informants who are considered potential to provide information about the coordination system and work effectiveness at the Kendari City Regional Secretariat.Then to test the hypothesis, statistical analysis techniques are used through simple linear regression, which is to find out the relationship between the independent variables (X), namely coordination and non-independent variables (Y), namely the effectiveness of employees in Kendari City. Testing the hypothesis is used version 22 of the Statistics Package for Social Science (SPSS) program. The results of this study indicate that coordination has a significant influence on the effectiveness of Employee Work in the Regional Secretariat of Kendari City. The results of testing the Spearman-Brown Correlation coefficient indicate that coordination has a relatively large contribution to work effectively in the Regional Secretariat of Kendari City. This means that the better the coordination is carried out, the higher the work effectiveness of employees. In this study, it was also found that the implementation of the main tasks and functions of the ten sections and twenty-nine sub-sections had not been implemented properly.
Effect of Service Quality on Increasing Regional Retribution Receipts (Study on the Department of Industry and Trade of South Konawe Regency).The purpose of the study was to find out and analyze the effect of service quality on the reception of regional retribution, and analyze the significance of the effect of service quality on the receipt of regional retribution. This research is explanatory research using survey design. The population of this study amounted to 456 people, consisting of: elements of service providers and the public who were registered as mandatory industrial registration marks and company registration marks. The research sample was 64 people, consisting of 32 officers and 32 community members. The sampling technique used is simple random using the lottery system. Field data collection is done using questionnaires, interviews, and documentation. To test the research hypothesis used inferential statistical analysis with correlation procedures and simple linear regression.The results showed that service quality has a positive effect on the receipt of regional retribution. However, not all officials are able to provide services based on the principles of reliability, responsiveness, certainty, empathy, and physical evidence. This is due to the existence of constraints, especially: (a) how to provide inappropriate services, (b) the slow pace of initiative by the authorities in resolving community problems, (c) the apparatus is often not timely, (d) the service process discriminates , (e) the discriminatory attitude of the apparatus in the face of different citizens' status, (f) the limitations of service operational facilities, and (g) the absence of a service flow chart. Service quality has a big influence on the receipt of regional retribution. Maximum achievement in the ratio of the effectiveness of regional levies receipts, and the tendency to increase the effectiveness of regional levies receipts occurred mainly as a direct result of the quality of services provided by the District Office of Industry and Trade of Konawe Selatan. Keywords : service quality, receipt of regional retribution.https://dx.doi.org/10.5281/zenodo.2750733
Informasi menjadi bagian yang penting untuk mendukung proses kerja administrasi dan pelaksaan fungsi-fungsi manajemen dari organisasi pelayanan di dalam menghadapi perubahan situasi dan kondisi yang berkembang dengan cepat. Fokus kajian ini adalah penataan administrasi perkantoran yakni kearsipan, ketatausahaan, dan tata hubung kantor dalam rangka guna menunjang tertib administrasi. Berbagai kendala pengelolaan arsip di kantor Kecamatan Andowia, seperti kurangnya pengetahuan arsiparis maupun terbatasnya sarana dan prasarana. Kendala tersebut ditandai dengan kurangnya perhatian khusus terhadap ruangan untuk penyimpanan arsip, lemari arsip yang kurang memadai didukung dengan banyaknya arsip yang disimpan setiap bagian bidang pekerjaan dan kurangnya perawatan khusus juga menjadi alasan kurang tepatnya pengelolaan arsip dan kurangnya keterampilan dan komitmen dalam penataan administrasi kantor di kantor Kecamatan Andowia. Pemerintah yang ada di Kelurahan Andowia Kecamatan Andowia Kabupaten Konawe Utara belum mampu mengatur atau menata administrasi Kelurahan Andowia dengan baik, sebab pemerintah Kelurahan Andowia belum memahami butul pentingnya administrasi Kelurahan Andowia dalam penataan pemerintahan. Sehingga, proses pelaksanaan administrasi menjadi lambat dan tidak sesuai dengan tujuan yang ingin dicapai.Pemerintah Kelurahan Andowia belum efektif dalam proses pelaksanaan administrasi Kelurahan Andowia, karna masih banyak Pelaksanaan administrasi yang belum dapat diselesaikan, seperti jenis administrasi umum dokumen kepemilikan tanah Kelurahan Andowia Kecamatan Andowia yang kami amati saat ini tidak ada catatan apa pun dalam dokumen tersebut. Ini yang menyebabkan keberhasilan Pemerintah Kelurahan Andowia dinilai masih kurang baik dalam penataan pemerintahan.
Integrated community service activities (KKN) Thematic Scope of Halu Oleo University aims to contribute to the government and citizens, especially in public services during the Covid-19 Pandemic in Southeast Sulawesi. This activity is a Training on the Use of Digital-Based Village Administration Information Systems (Village / kelurahan Web) in Public Services to Support Physical Distancing in Preventing the Spread of Covid 19 in Southeast Sulawesi Province. The method used in Thematic KKN is carried out online as a form of responding to government policies in preventing and suppressing the spread of Covid 19. Students have activities from the beginning to the end of the KKN activities carried out in their respective domicile areas using the online internet media among others, through mett zoom, WhatShaap, Google Forms, Hosting and website domains. The results of community service activities through Thematic KKN for students provide information that on average, village / kelurahan government officials do not know and understand how to use internet technology facilities in public services, especially the use of digital-based village administration information systems. Only 1 village in Southeast Sulawesi has a website. There has never been any technical training for the village / output website operators. Local government support is very limited in providing village / kelurahan government governance resources online.
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