This study aims to analyze the quality of services in the Jurai Siwo Ragem Cooperative, analyze the benefits of the Cooperative and analyze the effect of service quality and cooperative benefits on the participation of Koperas members carried out at the Jurai Siwo Ragem Cooperative. Data collection was carried out in July-August 2019. The study was conducted using a qualitative approach with 12 informants and research respondents consisting of management and members of the cooperative. The data used consists of primary data and secondary data. Data were analyzed with a qualitative descriptive approach using tabulation. Jurai Siwo Ragem Metro Cooperative Services are assessed based on the perception of cooperative members. The assessment is based on 5 (five) aspects which include (1) aspects of physical appearance (tangibles), (2) aspects of reliability, (3) aspects of responsiveness (esponsiveness), (4) ability to provide guarantees, and (5) aspects of the ability to give personal attention (empathy). In general, Cooperative services are considered to be satisfactory to very satisfying. Members of the Jurai Siwo Ragem cooperative enjoy economic and non-economic benefits. The form of benefits felt by members including members have a place to meet household needs and have a savings and loan institution to meet their needs. Members of the Jurai Siwo Ragem Metro Cooperative rated the benefits in the satisfying and very category. The participation of members of the Jurai Siwo Ragem Cooperative in Metro City is divided into 3 (three) items, namely: 1) Attending Annual Member Meetings, 2) Payment of deposits covering principal savings, mandatory savings, and other savings, 3) Utilization of services in savings and loan business units and procurement of goods and services. The participation of cooperative members is affected by the quality of services and benefits received by cooperative members.
This research was conducted to find out the implementation of Minister of Trade regulation number 57 of 2017 in Bandar Lampung and to determine its supporting and inhibiting factors. This study used a qualitative descriptive method and the research location was chosen purposively with the consideration that Bandar Lampung is an area with high population, economic center, and high consumtion of rice as staple food. The sample size was 25 people consisting of 4 farmers, 2 huller entrepreneurs, 2 large traders, 4 retailers, 12 rice consumers and 1 person as a representative of the food task force. Data collection was conducted in February 2018. The data analysis method used was qualitative descriptive to determine the performance and using Ripley and Franklin's theory to find out the supporting and inhibiting factors. The results showed that the implementation of Minister of Trade regulation number 57 of 2017 in Bandar Lampung was ineffective, although it has supporting factors such as the existence of Standard Operating Procedures (SOP) from the regulations and the establishment of a food task force. Inhibiting factors are the ineffectiveness of the existing food task force, noncompliance of rice business actors, lack of information about policies at the level of rice business actors and the contents of regulations that are not in accordance with the needs of rice business actors.
This research aims to analyze the level of satisfaction members, and the factors that affect on the level of participation members of KUD Mina Jaya in Bumi Waras subsdistrict of Bandar Lampung City. This research is condutedby survey method. Respondents of this research consist of fishermen (ship owner, sailor, ship crew, and ship machine) and nonfisherman (fish merchant). The research respondents constitutes of 87 people, consist of 68 fishermen and 19 nonfisherman and the research data is colledcted inJanuary to May 2017. The results of this research showed that the satisfaction felt by members of the inner ministry RAT, mandatory savings, and utilization of business unit services in categories “satisfied”. Based on the results of IPA, the main priority attributes were sufficient physical infrastructure, staff support, and availability of information boards. The age, length of membership, gender, jobs, and member’s satisfaction of cooperation services were positively correlated to the level of member participation of RAT attending. The length of membership was positively correlatedto the level of member participation in purchasing obligatory deposits. Family burden, jobs, and member’s satisfaction of cooperation services alsopositively correlatedto the level of member’s participation on untilised the business unit services.Key words: cooperative, participation, satisfaction
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