This study aims to determine the effect of price and service quality on consumer decisions to use Maxim online transportation services in Makassar. The data collection technique was done by interview and questionnaire. The data used in this study are primary and secondary data. This research uses incidental sampling method with a sample size of 84 respondents. The results showed that based on multiple linear regression analysis showed that the variable price (X1) and service quality (X2) had a positive influence on consumer decisions. From the results of the calculation of the correlation coefficient (R) test, the R value is 0.828, indicating a very strong correlation. The coefficient of determination (R2) is 0.686. This means that the consumer's decision to use Maxim online transportation services is influenced by the price and service quality of 68.6%. Based on the results of the t test, it shows that the variable price (X1) and service quality (X2) have a significant effect on consumer decisions to use Maxim online transportation services in Makassar. The F test shows that the variable price and service quality simultaneously have a significant effect on consumer decisions to use Maxim online transportation services in Makassar. Thus the hypothesis proposed in this study is accepted.
ABSTRAK Digital marketing merupakan salah satu strategi yang digunakan oleh pelaku usaha mikro, kecil, dan menengah (UMKM) untuk memenuhi kebutuhan konsumen dan mempermudah dalam mencari informasi produk. Meski demikian, para pelaku usaha, terutama yang mewakili usaha kecil dan menengah, masih mengandalkan metode pemasaran tradisional. Kegiatan ini bertujuan untuk meningkatkan pengetahuan dan kemampuan para pelaku UMKM di desa Timbuseng dalam pengelolaan pemasaran guna mendorong penjualan produk secara besar-besaran dan meningkatkan daya saing UMKM, serta penguasaan digital marketing dalam rangka menjaring calon konsumen melalui media sosial. Kegiatan PKM dilaksanakan dengan pendekatan yang memadukan sosialisasi dengan gaya ceramah, mengidentifikasi masalah, serta diskusi tanya jawab. Hasil dari kegiatan ini berimplikasi kepada para pelaku usaha mikro, kecil, dan menengah untuk lebih termotivasi dan semangat dalam berbisnis sehingga usaha yang mereka kelola dapat berkembang. Kata kunci: Strategi Pemasaran, UMKM, Digital Marketing ABSTRACT Digital marketing is one of the strategies used by micro, small and medium enterprises (MSMEs) to meet consumer needs and make it easier to find product information. However, business actors, especially those representing small and medium enterprises, still use on traditional marketing methods. This activity aims to increase the knowledge and ability of MSME actors in Timbuseng village in marketing management to encourage massive product sales and increase MSMEs competitiveness, as well as mastery of digital marketing in order to attract potential consumers through social media. PKM activities are carried out with an approach that combines socialization with lecture style, problem identification, and question and answer discussions. The results of this activity have implications for micro, small and medium business actors to be more motivated and enthusiastic in doing business so that the businesses they manage can develop. Keyword: Marketing Strategy, MSMEs, Digital Marketing
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