The technology acceptance model (TAM) has been regarded as a promising model for understanding technology adoption and can be extended to different situations. Currently, mobile payment services have been widely applied in people’s daily lives in China, and understanding their critical success factors is becoming important. Mobile payments are a complex system, and a large number of factors affect their success. Since mobile payments are directly related to financial issues, their wide adoption relies heavily on people’s trust. We developed a model based on the TAM to investigate the most influential factors in building trust within the mobile payment context. We conducted an empirical survey and 373 samples were collected using a valid questionnaire from the users of the popular payment platforms in China—Alipay and WeChat payment. We found that government monitoring is the most significant factor of customer trust, followed by reputation, and security. Government monitoring directly influenced behavioral intention, was negatively associated with perceived risk and positively affected behavioral intention. Moreover, mobility, subjective norms, usefulness, ease of use, and perceived enjoyment impacts customer behavioral intention.

The advancement of technology in the field of telecommunications and increasing use of smartphones worldwide has simplified the purchasing and payment process via mobile devices. This new payment method enables people to enjoy services in a flexible and convenient manner while going about their daily activities. This study explores the continued use of mobile payment antecedents in Sudan. A total of 453 questionnaires were collected; SPSS and AMOS were used to test the proposed theoretical model using structural equation modeling. According to the findings, satisfaction was the most important factor in the intention to use mobile payment. Hedonic motivation and price value were found to have a negative influence on the intention to use mobile payment in Sudan.

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Purpose -This paper aims to prove the validity and necessity of knowledge stickiness and knowledge investment level. Design/methodology/approach -Empirical study method is taken in this investigation which focuses on knowledge-related industries' workers and proves the validity and necessity of knowledge stickiness and knowledge investment level with SPSS13.0 software. Findings -The authors confirm the positive correlation between knowledge contribution and sharing residual claims based on management, and also confirm the positive correlation between knowledge stickiness, knowledge investment level and sharing residual claims based on technology. However, a negative correlation on management is also confirmed. Originality/value -After an analysis on the incentive distortion caused by the information asymmetry between the principal and agent in the traditional incentive mode, a residual claims sharing structure containing knowledge contract is put forward.

The rapid growth of the technology industry has changed the condition of relationship marketing. The business has simultaneously become more comfortable and more complicated. It is easier because one can send and receive business information in the click of a button, it is complicated because the new technologies bring new demand and challenges to the companies. The use of self-service technology is widespread in China. The purpose of this paper is to show the impact of information technology on relationship marketing and the factors that lead to customer satisfaction and commitment to SSTs usage. SPSS was used for the study. The finding of this study shows that trust is a significant factor for achieving customer satisfaction and commitment, followed by perceived convenience. Customer satisfaction has the highest relationship with customer commitment. This study may help the bank administration to improve the (ATM) self-service technology in a way that will bring more satisfaction to the customer, which will result in commitment.