Today, the implementation and maintenance of systems, including those of quality management, help companies to develop at appropriate levels, so that they can integrate into global markets and be able to compete effectively. In relation to this, quality systems based on international standards, such as those of ISO "International Standard Organization" have been the most widespread, adopted and accepted in service companies, manufacturing and other sectors. However, this does not guarantee success, quality management systems strategies have generated some doubts such as their effectiveness (Gryna, F. et al., 2007), where processes play an important role. With this intention made operational, the aspects of processes, systems and organizational change, both technical and administrative, allow to measure the degree of adequacy between the processes and their impact on the positive change that contributes to competitiveness. This quantitative investigation of a sample of micromechanical micro enterprises of the municipality of San Juan del Río, which have certified quality management systems, have proven the proposals that investigate the correlation between quality management and organizational change as support elements in competitiveness.
The present research had the purpose to realize a study of the organizations and family workshops dedicated to the elaboration of natural products in the state of Queretaro, in the county of Amealco de Bonfil, since in this region, there are ethnic groups with ancestral knowledge in the healing with plants and natural drugs, this work was directed to the implementation of a business plan for these producers, as well as an adequate strategic planning, the research was carried out under the mixed method, through interviews with the producers and also the observation on the site, as well as questionnaires to the consumers of this type of products, the scope of the study was descriptive and correlational of the variables studied, where results were found that identified the shortcomings and subsequently the recommendations of training actions in the field of developing naturists business to improve their production and marketing processes of these organizations and family workshops. It has been considered different business naturist products established in Amealco de Bonfil, Queretaro.
The video game represents a great opportunity for the student community to refresh and diversify the activities and tasks inherent in teaching and learning, taking advantage of the immersive, interactive and multimedia features offered by videogames to improve the use of university students. The objective of this work is to identify and make known the characteristic elements that certain videogames must have so that they can be used in university work, since there are endless options in the market whose general purpose is to entertain, however , you can highlight certain elements within them that can support the teaching practice. The present investigation methodology is of the theoretical type with descriptive study through which it is tried to offer validity, utility and universality to the phenomenon of study. The contribution is led towards the improvement of certain university educational procedures by identifying certain distinguishing parameters in video games that provide certainty that they could be used as support to improve the university teaching practice.
The purpose of this article was to diagnose in the responsible campus axis, the prevalent situation in the area of Social University Responsibility (SUR) in 2018, from the perspective of teachers in a Higher Education Unit (HEU) settled in the State of Queretaro, the methodology used was a study case with field research under the focus of a descriptive scope, the instrument used was a survey structured with the Likert scale, which was answered by 28 teachers from different Faculties with a total universe of 284. The founded results were that the HEU under the study is a dependence that is found in an advance development on their SUR practices, due to 35% of their indicators, were seen as not accomplished of deficient and a 45% were seen as being accomplished with the characteristics of being socially responsible, it is count that 20% of items were seen as initiatives half accomplished and that they have to do better.
The purpose of this research was to do a measuring of the catering services quality through the opinion of local, national and foreign visitors, in the Magic Town of Tequisquiapan, Qro., in order to determine some actions that helped improve their services and the touristic impact in the zone. The methodology used was mixed, using the quantitative method based on literature about the topic, where there were shown several analysis as in the World Economic Forum, published on the Tourism notebooks in the University of Murcia. Likewise, a qualitative analysis was done when it was applied a survey where it is asked about the quality in the catering services visited by consumers and it was also done a revision of the certifications given by the Mexican official government. After that, the results obtained let us know the high level of acceptance that the caterers have. Nevertheless, the certificates of quality are not common among the businessmen. It was considered to give the proposals that could help to the Bureau of Restaurants, the County City, the Local Ministry of Tourism and to private companies who want to know about them to continue solving and fulfill with quality in the touristic caterers.
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