Today, the implementation and maintenance of systems, including those of quality management, help companies to develop at appropriate levels, so that they can integrate into global markets and be able to compete effectively. In relation to this, quality systems based on international standards, such as those of ISO "International Standard Organization" have been the most widespread, adopted and accepted in service companies, manufacturing and other sectors. However, this does not guarantee success, quality management systems strategies have generated some doubts such as their effectiveness (Gryna, F. et al., 2007), where processes play an important role. With this intention made operational, the aspects of processes, systems and organizational change, both technical and administrative, allow to measure the degree of adequacy between the processes and their impact on the positive change that contributes to competitiveness. This quantitative investigation of a sample of micromechanical micro enterprises of the municipality of San Juan del Río, which have certified quality management systems, have proven the proposals that investigate the correlation between quality management and organizational change as support elements in competitiveness.
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