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Purpose -This paper aims to investigate how consumer and image factors as well as store familiarity influence store brand (SB) purchase behaviour. SBs are now widely offered by European mass retailers. However, consumer behaviour toward SBs is not yet clearly understood in all European markets. Design/methodology/approach -The authors analysed data collected from 266 respondents and used structural equation modelling to test the main hypotheses. They then carried out ANOVA and MANOVA analyses to test the effect of store familiarity on SB purchase behaviour. Findings -Results indicate that store image perceptions, SB price-image, value consciousness, and SB attitude have significant and positive influence on SB purchase behaviour. Store familiarity positively influences SB choice, but not SB purchase intention. None of the socio-demographic variables (age, gender, household income, and family size) included as control variables have an effect on SB choice.Research limitations/implications -The study is limited because it did not account for the effect of product categories on SB purchase behaviour. Consequently, results cannot be determined for different product categories. It would also be appropriate to measure SB choice in a more concrete way, such as using scanner data. Practical implications -Findings highlight the importance of value consciousness, store image perceptions, and SB price-image on SB purchase behaviour. They also show greater popularity of SB products among consumers, including those with high household income. Originality/value -There is increased value to retailers in studying how consumer and image factors jointly influence SB purchase behaviour, whilst also accounting for store familiarity instead of brand familiarity.

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This paper focuses on service firms trying to develop markets at an international level. Such strategies are more and more often adopted, even by small-sized firms in B-to-B activities. Entry modes on foreign markets are of paramount importance as they also define the modes of relationship established with foreign clients. The recent development of information and communication technologies also has an impact on growth opportunities in foreign markets. These technologies allow clients to be serviced without any local outlet but they also ensure swifter communications inside an international network and better quality-control operations. The research reported here tries to assess the performance of different entry modes in this new context.