Retail Centres: Location and Consumer's Satisfaction

Léo, P-Y.; Philippe, Jean

doi:10.1080/714005055

Cited by 65 publications

(20 citation statements)

References 3 publications

(1 reference statement)

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“…The satisfaction of shoppers plays at least an equally important role in metropolitan areas where commercial zones are numerous enough to lead consumers to choice decisions ( L é o and Philippe, 2002 ). Motivations of shopping include inside and outside ambience of mall, layout and extent of involvement in the shopping process.…”

Section: Routes To Market and Shopping Behaviourmentioning

confidence: 99%

Coexistence and conflicts between shopping malls and street markets in growing cities: Analysis of shoppers’ behaviour

Rajagopal

2010

J Retail Leisure Property

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Street markets in developing countries constitute an integral part of the local economy as well as exhibiting the ethnic image of the habitat, which continues to function even in growing cities. The shopping malls have intercepted the traditional marketplace culture and are instrumental in shifting the consumer behaviour in urban areas. This article discusses how consumers ' decision-making styles shift towards shopping at malls as well as street markets in Mexico City. On the basis of exploratory data and using a theoretical model of consumer decision-making styles, this study addresses the causes and effects of coexistence of shopping malls and street markets. The results show that there are various economic and marketplace ambiencerelated factors that affect the consumer decision towards shopping. The article concludes with specifi c suggestions for reducing confl icts and increasing cohesiveness with regard to shopping behaviour between shopping malls and street markets, and advancing strategic retailing strategies to establish the coexistence of contemporary and conventional market systems.

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Section: Routes To Market and Shopping Behaviourmentioning

confidence: 99%

Coexistence and conflicts between shopping malls and street markets in growing cities: Analysis of shoppers’ behaviour

Rajagopal

2010

J Retail Leisure Property

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“…The satisfaction of shoppers plays at least an equally important role in metropolitan areas where commercial zones are numerous enough to lead consumers to choice decisions. Thus, different behavioural aspects including perception of shopping possibilities, expected pricing practices and general global environment of each shopping mall affect the satisfaction or dissatisfaction of consumers ( L é o and Philippe, 2002 ). Motivations for shopping include inside and outside ambience of the mall, layout and extent of involvement in the shopping process.…”

Section: Literature Review and Framework Of Hypotheses Location And Smentioning

confidence: 99%

Growing shopping malls and behaviour of urban shoppers

Rajagopal

2009

J Retail Leisure Property

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“…Sit, Merrilees and Birch (2003) separate accessibility in a shopping center into "macro-accessibility" which refers to transport links from the home location to the shopping center, and "micro-accessibility" which refers to parking facilities and ease of navigation between stores and other facilities within the center, arguing that paying attention to both aspects will make the shopping experience more enjoyable. This is supported by Leo and Philippe (2002) who indicate that poor directional indicators for travellers to a shopping location result in dissatisfaction and disappointment with the shopping expedition. Oppewal and Timmermans (1999) found that one of the aspects of the micro-accessibility of public space, which were favored by customers, was compactness of layout, in terms of accessing stores and space reserved for pedestrian access.…”

Section: A) Accessibilitymentioning

confidence: 84%

Influence of Shopping Experience on Shopping/Convenience Store Selection

Hussain¹,

Siddiqui

2019

IJBA

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In this paper the influence of shopping experience on a specific shopping store selection has been investigated. Four dimensions of shopping experience namely Accessibility, Atmosphere, Environment and Service Personnel were proposed, and a 15-item measure is developed to measure 304 consumer perceptions of the shopping experience across different regions of Pakistan using Structural Equation Modelling. Findings indicate that shopping experience enjoyment has a significant positive influence upon customers’ selection of shopping destinations. Furthermore, the study highlights different aspects under which these preferences could be altered such as under gender Influence, economic factors, legal boundaries; these preferences seem to be affected up to a considerable amount and the impact of such factors could not be overlooked.

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Retail Centres: Location and Consumer's Satisfaction

Cited by 65 publications

References 3 publications

Coexistence and conflicts between shopping malls and street markets in growing cities: Analysis of shoppers’ behaviour

Coexistence and conflicts between shopping malls and street markets in growing cities: Analysis of shoppers’ behaviour

Growing shopping malls and behaviour of urban shoppers

Influence of Shopping Experience on Shopping/Convenience Store Selection

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