Scholars agreed that the events affect the economy, socio-culture, and the environment across the triple bottom line. However, the impacts across the triple bottom line are not always positive. Hence, the event organisers should implement green practices to reduce the negative impacts of the events. In the meantime, sustainable event management remains unchartered territory in event studies and the effort to systematically review the green event adaptation among event organisers is still lacking. Thus, this study supports further understanding of green event practices by focusing on published literature on green event adaptation among event organisers worldwide. For this purpose, this study conducted a systematic review using Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) in four phases. This study applies a qualitative approach to uncover the focused issues related to the adaptation of green event practice. According to the findings of this study, it can be concluded that published literature (journals) as one of the knowledge sources for the event organisers provides inadequate information regarding the green event practices, specifically on the adaptation of green events. Therefore, this study urged further research to include a holistic discussion or exploration of the topic. This effort can provide more information to the event organisers – but not only limited to them –, so that a better understanding regarding green event adaptation in organising their events in the future can be achieved. However, the event organisers are not the only party responsible for the green event practices. Proper action also needs to be taken to prepare the other stakeholders, facilities, resources and local authority to go green.
The purpose of this position paper is to present an opinion on the importance of understanding host community perspectives in any community-based corporate social responsibility initiative. A host community is essentially the consumer of any community-based CSR, yet they each have unique cultures, features, needs, and expectations, which may or may not fit a business’s CSR initiative, unless the community perspectives are accounted for prior to the implementation of the CSR project. Focusing on the hotel sector context, the paper develops its position by reviewing supporting literature and highlighting the outcomes of a qualitative case study that involved face-to face semistructured interviews with 15 local opinion leaders who represented several local communities. The paper concludes with a firmer opinion on its position, and it offers some of the implications of its findings.
The change of government after the 14th Malaysian general election is followed by some changes in government policies and practices. Hence, business practices including those in the service industry are also affected. Among the issues raised in the Dewan Rakyat is regarding the employment of foreign labour. While the news has broadcasted information regarding efforts to reduce the number of foreign workers in Malaysia under the new government, scholarly article regarding the matter remains scarce. This paper tracks the current policies on foreign workers and their enforcement effort. Findings from secondary data reveal that there are some changes in policies that regulate foreign workers’ employment, and there is stricter enforcement of the regulations. While the local employees can rest assured that there will be fewer competition for jobs, it is also crucial for them to improve their attitude and increase their productivity.
The Covid-19 pandemic has impacted the tourism and hospitality industry globally and the accommodation sector is amongst the hardest-hit. As for hospitality education, the internship program is part of the core component curricula for most undergraduate degrees which provide students with the opportunity to gain hands on experience within the industry. This paper provides some insights on issues and challenges faced by hospitality students in securing internship placements during the Covid-19 period. The study utilizes qualitative research methodology using in-depth interviews. The interviews are conducted through WhatsApp voice calls and video calls and WEBEX virtual meeting platform. The findings revealed problems faced by hospitality students when securing their internship placements. This paper offers some practical suggestions for the department in charge of internship placements to be more informed about the challenges faced by the students. This is vital as acknowledging the problems will help the university become more prepared when handling internship placements during the time of pandemic. More interaction between the industry and universities as well as corporate participation in internship acceptance are crucial for the benefit of all stakeholders.
Experiential aspect of consumption has becoming more important in the era of social media. Social life has changed. Today, people are exposed to overflowing information; voluntarily or involuntarily. Almost everyone can express their emotional experience about tourism destinations, which may influence viewers’ response and their purchasing decision. Thus, this study was conducted to identify the salient domains of emotional experiences remembered and recalled by tourists in the online social environments. Content analysis method was utilized to uncover the common themes from 200 online reviews about tourism destinations in Malaysia. The study revealed the presence of cognitive and affective components in online reviews. It also discovered that tourists attributed their emotional experience to concrete factors, which include core (activities) and facilitating components (accommodation, food and beverages and transportation). This in-depth analysis of unstructured text reviews captured some clues about tourists’ emotional experience that would help tourism providers in developing strategies that can stimulates desired emotion, improve positive electronic word of mouth (eWOM) transmissions, which later may contribute to building a destination brand that resonates with its consumers.
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