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PurposeThe purpose of this study is to examine cultural intelligence's (CQ) influence on international business travelers' ability to deal with the strain caused by institutional distance (ID).Design/methodology/approachThe methodology begins with a literature review to establish a framework for discussion by bringing together international business travel, stress, distance, and CQ. A total of 841 participants from Sao Paulo Guarulhos International Airport were surveyed in order to test the hypotheses.FindingsResults reveal that CQ partially moderates the relationship between ID and travel and job strain.Research limitations/implicationsFurthermore, the research implies that an increase in CQ is not positive in all situations.Originality/valueThis is the first empirical study to examine CQ in the short‐term context of international business travel.