Exploring the Impact of Cross-Cultural Management Education on Cultural Intelligence, Student Satisfaction, and Commitment

Ramsey, Jase R.; Lorenz, Melanie P.

doi:10.5465/amle.2014.0124

Cited by 80 publications

(76 citation statements)

References 95 publications

(143 reference statements)

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Given low levels of multicollinearity in the tested models, these results were taken to suggest different channels of influence for CI on student performance. The capability to engage in adaptive behaviours related to specific cultural settings (Ramsey & Lorenz 2016;Rose et al 2010) is expected to be associated with SA, but the lack of an association between behavioural CI and SA suggests that the negative association between behavioural CI and academic performance is not related to the SA process, but to some other effect. It is difficult to understand how lower levels of behavioural CI are associated with better academic performance of international students, and this is left for further research to investigate the causal mechanisms that could account for this relationship.…”

Section: Resultsmentioning

confidence: 99%

“…Behavioural CI as a dimension of CI involves the capability to engage in adaptive behaviours in accordance with cognition and motivation based on cultural values of the specific cultural settings (Ramsey & Lorenz 2016;Rose et al 2010). People use impression management techniques so that they may be viewed positively by others (Ang et al 2007;Mendenhall & Oddou 1985).…”

Section: Behavioural Cultural Intelligencementioning

confidence: 99%

See 1 more Smart Citation

The management of the international student experience in the South African context: The role of sociocultural adaptation and cultural intelligence

Mokhothu

Callaghan

2018

Acta commer.

View full text Add to dashboard Cite

Orientation: Sociocultural adaptation and cultural intelligence theory predicts certain relationships between these two orientations and performance in culturally diverse contexts.Research purpose: The aim of the research was to investigate the contribution of cultural intelligence to sociocultural adaptation and the role of cultural intelligence as a mediator of the relationship between sociocultural adaptation and academic performance of international students in the context of a large South African university.Motivation of the study: The study was motivated by a lack of knowledge of the role of cultural intelligence in its contribution to sociocultural adaptation and academic performance of international students in the current South African academic context. This lack of knowledge was taken to be a problem for managers in the higher education context.Research design, approach and method: A purposive sample of 263 international students from a large South African university was analysed using confirmatory factor analysis and multiple linear regression analysis.Main findings: Unlike metacognitive, cognitive and behavioural cultural intelligences, only motivational cultural intelligence, together with sociocultural adaptation, was found to be significantly and positively associated with academic performance.Practical and managerial implications: Given that motivational cultural intelligence reflects the interest and motivation of an individual to learn about and adapt to other cultures, university managers should seek to cultivate motivational cultural intelligence through university activities, as this orientation can be developed in sojourners.Contribution or value-add: The results of this study contest broader predictions that all cultural intelligence orientations act equally to enable academic performance in this context.

show abstract

Section: Resultsmentioning

confidence: 99%

Section: Behavioural Cultural Intelligencementioning

confidence: 99%

The management of the international student experience in the South African context: The role of sociocultural adaptation and cultural intelligence

Mokhothu

Callaghan

2018

Acta commer.

View full text Add to dashboard Cite

show abstract

“…Furthermore, prior international experiences may allow global leaders to dig deeper into their CQ potential, which could have been primarily nurtured through academic training instead of international exposure (Eisenberg et al, 2013;Ramsey & Lorenz, 2016). Previous literature has highlighted that personal factors, such as CQ, can serve as "important boundary conditions that can affect the usefulness of international experiences for developing leadership capabilities" (Ng, Van Dyne, & Ang, 2009;p.…”

Section: The Role Of International Experiencementioning

confidence: 96%

“…As CQ is a learned skill that can be further developed, rather than an innate ability; organizations can offer CQ training to their global leaders. Often CQ training utilizes a pre and posttest process where the CQ survey is administered before and after the CQ training (Ramsey & Lorenz, 2016). CQ courses usually employ experiential learning in order to reinforce the material.…”

Section: Theoretical and Managerial Implicationsmentioning

confidence: 99%

Developing global transformational leaders

Ramsey

Rutti

Lorenz

et al. 2017

Journal of World Business

Self Cite

View full text Add to dashboard Cite

“…Once students have committed themselves, they are willing to assign more time, resources or energy in their pursuit of scholarly success (Sheard and Golby 2007). Therefore, Ramsey and Lorenz (2016) believe that academic commitment is an important outcome when students set goals and exert efforts to strengthen their skills. As soon as academic commitment has been established, students gain -by means of improved self-228 perception -knowledge and skills as well as the ability to confront challenging situations (Liao and Ji 2015).…”

Section: Student Commitmentmentioning

confidence: 99%

Using servicescape to manage student commitment towards a higher education institution

Theron

Pelser

2017

SAJHE

View full text Add to dashboard Cite

Although a variety of approaches can be used to manage student commitment, the role of physical elements, such as a facility or institution's virtual presence, appearance of infrastructure and signage, is often neglected in the literature. This gap in the literature is surprising considering the growing interest in the field of social sciences regarding the influence of physical elements (or tangibles) on commitment. It is against this background that this study investigated the possible effects of physical element attributes on student commitment. A number of antecedents of physical elements were identified by means of a literature review and their expected relationships with student commitment were proposed as hypotheses. These hypothesised relationships were assessed and a survey amongst 290 students from a multi-cultural South African university was conducted. The statistical program SPSS version 23 was used to analyse the data, and the hypothesised relationships were assessed by means of regression analyses. The findings of the study indicate that the physical element dimensions 'communicators' and 'virtual servicescape' most significantly influenced overall student commitment. Contrary to popular belief, the study revealed that social servicescape did not have a significant impact on student commitment.Furthermore, it appears that a specific set of physical element attributes should be applied when student commitment is managed. Finally, the study offers an in-depth discussion of the theoretical and managerial implications of these findings for relationship marketing strategies.

show abstract

Exploring the Impact of Cross-Cultural Management Education on Cultural Intelligence, Student Satisfaction, and Commitment

Cited by 80 publications

References 95 publications

The management of the international student experience in the South African context: The role of sociocultural adaptation and cultural intelligence

The management of the international student experience in the South African context: The role of sociocultural adaptation and cultural intelligence

Developing global transformational leaders

Using servicescape to manage student commitment towards a higher education institution

Contact Info

Product

Resources

About