As a research objective, the digital paradigm of economic and social development, in general, which defines the information strategy for the development of the Russian customs service and administration as necessary and priority, is analyzed. The methodological basis is based on the ideas and principles of an integrated information approach to the study of the customs service and the concept of "customs service", which treats the customs administration as service oriented. We also use additional theoretical approaches (socio-cultural and neo-institutional) as an explanatory model of the developmental characteristics of the Russian customs service. The empirical verification of conceptual attitudes in this study was conducted based on our 2020 expert sociological survey. In the survey, there were 269 employees of Rostov customs, which is structurally included in the Southern Customs Administration. The study concludes that the greater efficiency in the positive dynamics of the work of the Russian customs authorities is associated with the introduction of information technologies (especially electronic declaration). Consequently, the results of this study can be used to develop a strategy to overcome certain barriers in service.
In the article, trust in the authorities is considered as a political and sociological category. The level of public confidence in the regional authorities of the Southern Federal District subjects, the Republic of Adyghe and the Krasnodar Territory, is empirically characterised. Based on the materials of a sociological study conducted by the authors in September -October 2021, citizens' degree of personal trust in authorities institutions is analysed. In general, the population cited the inefficiency of decisions and measures taken by regional authorities as the main reason for distrust of the authorities. Among other reasons, citizens called abuse of authorities, incompetence, low level of professionalism, the closeness of the authorities, insufficient informing of the population about the situation in the region and the measures taken, low moral level of the authorities. The data of the sociological study confirm a relatively low level of trust of citizens in regional institutions of authorities. Based on the assessments of the population, the main factors on which the level of trust in the authorities depends include: strengthening the personal responsibility of the heads of authorities; openness and transparency of the activities of authorities; taking into account public opinion when making decisions. A comparative analysis with the results of the 2020 study conducted using identical tools shows that the level of institutional trust in the regions has decreased slightly over the year.
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