This article systematically reviewed the academic research surrounding public sector innovation (PSI) to deliver an overview of PSI development in public administration (PA). This study analyzed 289 articles published between 1970 and 2020 using a bibliometric meta-analysis with HistCite software and a qualitative approach. This study found four primary research streams in PSI literature: (1) nature of public sector innovation; (2) strategy and innovation capacity; (3) adoption and diffusion of innovation; and (4) implementation and impact of innovation. Our analysis also revealed that the strategy and innovation capacity cluster has the fastest growth in publications. While the nature of the PSI stream is the least published research area, leadership, and organizational culture were the highest frequent antecedent and identified impacts in the empirical PSI studies. Finally, we offer 20 future research directions for these four research streams. This study may be the first to use HistCite bibliometric and qualitative analysis to make detailed information about each research stream of PSI literature in the PA discipline by measuring the number of publications over 50 years. The results of our review are limited to PSI publications in the PA field, which stemmed from the web of science database.

PurposeThis study examines the critical factors contributing to the different conditions of innovation sustainability after a change in local political leadership.Design/methodology/approachThis study used a multiple case study approach and applied the critical incident technique (CIT) to collect and analyze data from four innovation cases in the two local governments of Indonesia.FindingsThe results highlight that the sustainability condition of each innovation after the political regime change is determined by multiple critical factors.Research limitations/implicationsFirst, the data collected through interviews may contain a memory bias. Second, this study was limited to local governments and did not consider innovation taxonomies.Practical implicationsThe study implies that in order to sustain innovation, public leaders must support innovation legitimacy as a new organizational structure; thus, it can be more durable in the long term. In addition, public leaders need to minimize innovation politicization by authorizing bureaucrats to autonomously manage innovation operationalization.Social implicationsPublic leaders need to pay careful attention to their innovation sustainability because a non-sustained policy can disappoint the individuals working for it, losing their trust and enthusiasm. This dissatisfaction could become a barrier to mobilizing support for the following policies.Originality/valueInnovation sustainability is a new theme that is overlooked in the public sector innovation literature. Therefore, investigations using different methods and contexts are required, as this study offers. This study also demonstrated the value of CIT in identifying critical factors affecting innovation sustainability in the context of political leadership change.

This article aims to analyze the performance of the local government of the City of Kupang in carrying out administrative decentralization from the perspective of public service quality and community satisfaction surveys in the city of Kupang. This study uses descriptive qualitative methods and data collection was carried out through observation, surveys, interviews, and findings from literature studies, as well as secondary data studies. Informants from this study include, employees of the Population and Civil Registry Office, the Investment and One-Stop Integrated Services Office, and the Kupang City Lerik SK Hospital. In addition, there were 120 respondents to measure SKM in the field of cleanliness and clean water services in six districts of Kupang City which were determined using accidental sample techniques. The results showed the fact that the value of service quality in the area of population and health is still categorized as C or not good while in the one-stop integrated service sector it has a value of B or good. While the results of the community satisfaction survey show that only the health and integrated one-door services are categorized as good while the population, cleaning and water services are categorized as poor.

This study examines the critical factors contributing to institutionalizing creative ideas into a formal innovation and their difference in the regulatory-pillar output of innovation, which public sector innovation academics (PSI) rarely explored. Using multiple case study methods, this study interviewed 23 informants involved in four innovation cases in two local governments in Indonesia. This study highlighted nine critical factors in institutionalizing public innovation categorized into four dimensions: leadership, intra-organizational, innovation candidate attributes, and external environment. This study’s novel contribution lies in identifying critical factors and outputs of the institutionalization of public innovation.