Mengukur Kinerja Desentralisasi Administrasi Di Kota Kupang

Abstract

This article aims to analyze the performance of the local government of the City of Kupang in carrying out administrative decentralization from the perspective of public service quality and community satisfaction surveys in the city of Kupang. This study uses descriptive qualitative methods and data collection was carried out through observation, surveys, interviews, and findings from literature studies, as well as secondary data studies. Informants from this study include, employees of the Population and Civil Registry Office, the Investment and One-Stop Integrated Services Office, and the Kupang City Lerik SK Hospital. In addition, there were 120 respondents to measure SKM in the field of cleanliness and clean water services in six districts of Kupang City which were determined using accidental sample techniques. The results showed the fact that the value of service quality in the area of population and health is still categorized as C or not good while in the one-stop integrated service sector it has a value of B or good. While the results of the community satisfaction survey show that only the health and integrated one-door services are categorized as good while the population, cleaning and water services are categorized as poor.

Desentralisasi Administratif Untuk Mewujudkan Pelayanan Publik dan Tata Kelola Pemerintahan yang Baik

“…Desentralisasi Administrasi dimaknai sebagai atribusi otoritas pengambilan keputusan untuk tingkat pemerintahan yang lebih rendah sehubungan dengan kebijakan publik dan pemberian layanan publik (Kurniawan, 2010). Umumnya terminologi desentralisasi administrasi dikenal dengan istilah seperti Dekonsentrasi, Delegasi dan Devolusi (Pradana, 2019).…”

Mediation Effect of Job Satisfaction: Work Motivation and E-Government on Service Quality in the Government of Aceh Singkil, Indonesia

“…The service provider perspective regards the community as the party serving, not the party being served. Services aimed at the community have yet to become a top priority for public services (Dwiyanto, 2022;Pradana, 2019).…”

“…Most people complain of outdated, transparent, uninformed, unyielding, and fluctuating methods. They do not assure reliability in terms of cost, time, and legal adherence, nor do they prevent instances of extortion (such as retribution), leading to an unfavorable perception of the service (Pradana, 2015(Pradana, , 2019. Dwiyanto (2022) argued that public services in districts and cities in Indonesia still needed to be improved to meet public expectations.…”