The Institutionalization of Public Innovation: Evidence from Indonesia

Pradana, I Putu Yoga Bumi; Kumorotomo, Wahyudi; Susanto, Ely

doi:10.1177/00953997231151438

Cited by 3 publications

(4 citation statements)

References 62 publications

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“…Meski begitu, pendekatan ini belum dilakukan dengan benar sehingga tidak memenuhi harapan masyarakat. Maka dari itu diperlukan adanya Inovasi dalam pelayanan publik yang mana bermanfaat bagi peningkatakn kinerja organisasi publik, kualitas layanan publik dan kepuasan masyarakat (Pradana et al, 2023).…”

Section: Pendahuluanunclassified

“…Keanekaragaman dalam pelayanan publik mendorong untuk terciptanya pelayanan inovatif (Evi Zubaidah & Lubis, 2021). Inovatif diartikan sebagai penciptaan hal-hal baru dengan menggabungkan unsur-unsur yang sudah ada sebelumnya dengan cara-cara baru (Pradana et al, 2022b(Pradana et al, , 2022a. Menurut Robbin menjelaskan bahwa inovasi memfokuskan pada gagasan baru, yaitu mengamati suatu fenomena yang sedang terjadi (Putra & Dewi, 2019).…”

Section: Pendahuluanunclassified

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Inovasi Pelayanan Warung Samsat Sore dan Malam (SAMSORELAM) terhadap Pembayaran Pajak Kendaraan Bermotor di SAMSAT Martapura

Nurjanah,

Purboningsih

2024

jspi

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The SAMSAT Martapura Regional Revenue Service Unit has carried out a service innovation program in the form of Warung SAMSORELAM as a solution to solving public problems in the form of public demands that there is not enough time to pay motor vehicle tax during working hours. The aim of this research is to determine Warung SAMSORELAM Service Innovation, as well as supporting and inhibiting factors for Warung SAMSORELAM Service Innovation. A descriptive qualitative approach was employed as the research methodology in this study. The research focus is based on innovation theory according to Rogers with indicators namely relative advantage, compatibility, complexity, triability and observability. The results of the research show that Warung SAMSORELAM's service innovation for motor vehicle tax payments has gone well. Relative advantage can be seen from the time the service is carried out outside working hours. Compatibility is seen only in the form of mobile Samsat cars and there are no café facilities. Complexity shows that there is no complexity in the implementation process. Triability can be seen from the positive response from the community. Observability can be seen from the ease of observing both the procedures and service mechanisms which are not complicated and the requirements are easy for the community to fulfill. The supporting factors for Warung SAMSORELAM's service innovation are strategic location and additional service time outside working hours. Meanwhile, the inhibiting factors for Warung SAMSORELAM's service innovation are that the network can be disrupted and the facilities are inadequate.

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Section: Pendahuluanunclassified

Inovasi Pelayanan Warung Samsat Sore dan Malam (SAMSORELAM) terhadap Pembayaran Pajak Kendaraan Bermotor di SAMSAT Martapura

Nurjanah,

Purboningsih

2024

jspi

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“…E-government is one of the technological innovations in government activities that is useful for enhancing the value of public services in government (Harahap, 2018;Pradana, et al, 2022bPradana, et al, , 2022a. Through e-government as a public sector innovation, the government can apply information and communication technology to improve service quality (Pradana, et al, 2023;Riesta et al, 2021). The 'New Public Management' theory argues that reforms and innovation to output-oriented public management systems by focusing on maximizing productivity and increasing efficiency will ultimately produce quality public services because public services are one of the outputs of the bureaucracy (Osborne & Gaebler, 1992;Yang & Rho, 2007).…”

Section: E-government Quality and Service Qualitymentioning

confidence: 99%

Mediation Effect of Job Satisfaction: Work Motivation and E-Government on Service Quality in the Government of Aceh Singkil, Indonesia

Frinaldi,

Saputra,

Ali Embi

et al. 2023

J. Public Nonprof Aff.

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Many studies have shown that public criticism of the low quality of public services has occurred everywhere, from top-level to lower-level government services. This circumstance is also possible in the regional Government of Aceh Singkil Regency. The Indonesian government, including Aceh Singkil Regency, used e-government—the use of technology for information and communication in government administration—to address the problem of poor public service. This article examines the effect of work motivation and quality of e-government on service quality by considering the mediating effects of employee satisfaction on employees. This type of research is quantitative associative by using a convenience sampling technique from a sample of 103 Civil Servants in the Government of Aceh Singkil Regency. Data was collected using a reliable and validated Likert scale questionnaire. The classical assumption test was then analyzed by The classical assumption test was subsequently examined through the statistical Structural Equation Modeling (SEM) analysis using Analysis of Moment Structures (AMOS), and the Sobel test was applied to analyzing the acquired data—additionally, reviews of the literature assisted in gathering the data process. The study’s results demonstrate a positive and significant influence on the work motivation variable, the partial effect of e-government quality on job satisfaction and service quality. There is no effect of job satisfaction on service quality. The job satisfaction variable, either directly or as a mediating variable, has yet to be able to contribute to service quality.

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“…Inovasi pendidikan sendiri diartikan sebagai suatu ide, gagasan, metode yang dipandang memiliki kebaruan baik berupa hasil invensi (penemuan baru) atau discovery (baru ditemukan orang), yang digunakan untuk mencapai tujuan atau untuk memecahkan masalah terkait dengan pendidikan. Hal baru ini yang kemudian digunakan untuk mencapai tujuan tertentu atau untuk memecahkan masalah terkait dengan sektor pendidikan (Kutieshat & Farmanesh, 2022;Pradana et al, 2023).…”

Section: Pendahuluanunclassified

Inovasi Pendidikan dalam Proses Pembelajaran di SMAN 1 Kota Kupang Pasca Covid-19

Padabain,

Lopez,

Zogara

et al. 2023

JMIAP

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This study aims to describe various educational innovations in the learning process at SMAN 1 Kupang in the post-Covid-19 period and the factors that influence the process of innovation. This study uses qualitative methods with the type of case study research, with interview techniques. This research was sourced from 7 informants who were directly involved in the process of educational innovation in the learning process at SMAN 1 Kota Kupang. This study found that digital learning innovations had been carried out by schools before the Covid-19 period took place. This innovation was then developed by the school principal and teachers when Covid-19 occurred and continued after post-Covid-19. This is following the aim of SMAN 1 Kota Kupang to become a technology-based school and a driving school in the City of Kupang.

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The Institutionalization of Public Innovation: Evidence from Indonesia

Cited by 3 publications

References 62 publications

Inovasi Pelayanan Warung Samsat Sore dan Malam (SAMSORELAM) terhadap Pembayaran Pajak Kendaraan Bermotor di SAMSAT Martapura

Inovasi Pelayanan Warung Samsat Sore dan Malam (SAMSORELAM) terhadap Pembayaran Pajak Kendaraan Bermotor di SAMSAT Martapura

Mediation Effect of Job Satisfaction: Work Motivation and E-Government on Service Quality in the Government of Aceh Singkil, Indonesia

Inovasi Pendidikan dalam Proses Pembelajaran di SMAN 1 Kota Kupang Pasca Covid-19

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