Nowadays, technology and information are developing rapidly. It compels an organization or a company strive to excel in its field. In the Industrial Revolution 4.0 era, companies must maintain their assets and technology to face the competition. One asset that should be paid attention to is human resources. Human resource has two important variables, namely Organizational Citizenship Behavior (OCB) and Employee Engagement (EE). This study aims to analyze the relationship between OCB and EE on Employee Performance (EP) in the manufacturing industry in Tangerang. This study is conducted using a quantitative method with 200 respondents. The data is collected by distributing questionnaires to respondents, which is then analyzed using Structural Equation Modeling (SEM) with AMOS 23 software. The result of this study indicates that OCB has a significant effect on EE and EP. This study also finds that employee engagement has a significant effect on employee performance and can mediate the relationship between OCB and EP. From these results, the implication that can be taken is that the manufacturing industry in Tangerang must pay attention to their employees for them to develop OCB and EE, and eventually increase their performance towards the organization.
The purpose of this research was to determine the influence of Organizational Citizenship Behavior, Strategic Planning, and Employee Engagement towards employee performance of PT. DSG Surya Mas Indonesia. The type of research is quantitative research using survey methods, samples, and questionnaires as the main tools of data collection. The location of the study was conducted at Cikande's Factory and Jakarta's Head Office of PT. DSG Surya Mas Indonesia, with a sample of 62 employees. The results of this study as follows: (1) Organizational Citizenship Behavior has a significant effect on the performance of employees. (2) Strategic Planning has a significant effect on the performance of employees. (3) Employee Engagement has a significant effect on the Performance of Employees. (4) Organizational Citizenship Behavior, Strategic Planning, and Employee Engagement simultaneously have a significant effect on the Performance of PT.DSG Surya Mas Indonesia's Employees. The large percentage of influence of the three independent variables can be proven by the coefficient of determination (R2) of 0.934, this means that 93.4% of the employee's performance of PT. DSG Surya Mas Indonesia is affected by the variable Organizational Citizenship Behavior, Strategic Planning, and Employee Engagement, while the remaining 6.6% is affected by other variables which not included in this research model.
-This study examines the effect of locus on control customer to customer perceived justice in recovery service and its implications on satidfaction with recovery service. Respondents in this study is a customer of PD BPR Region of Cirebon totaling 250 respondents. Quantitative research is being done using analysis techniques Structural Equation Modeling (SEM). Research findings locus of control internal and external can give confidence in the perceived justice in recoveryservice, customer perceived justice can improve customer satisfaction with recovery services PD BPR Region of Cirebon. This study contributes to the development of personality theory and relational justice in banking and managerial services to practitioners the business of banking services in establishing recovery service strategies that provide fairness, as the key to customer satisfaction.
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