In the current technology shifting era, technology plays an essential function that determines the continuity of the industry. The current technology advancements empower companies to produce creativity and innovation to serve customer needs and expectation. To deliver this challenge, it requires the continuous breakthrough and innovation. To create organization innovation, employee plays the main key, as the main source and the executor of innovation. The organizational environment in knowledge-based industries, especially in the telecommunication industry, it is very dynamic and work activities tend to involve non-standard tasks and complicated non-routines. Routines carried out by organizations may not be able to respond quickly to rapid technological changes, or often experience technical problems that require fast and creative solutions. This study, focused on the innovative work behavior on employee perspective (creative self-efficacy and transformational leadership) and tested the digital literacy role on moderating the relationship between innovative work and employee performance. This study was made based on the survey conducted at various telecommunication companies across Indonesia comprising of 235 participants with managerial level and above. Structural equation modeling (LISREL) was used for data analysis in this quantitative research. The result proved that there was a positive and significant relationship between creative self-efficacy, transformational leadership and innovative work behavior, innovative work behavior was positively related to performance, digital literacy gave significant moderating influences on the relationship between innovative work behavior and performance.

The so-called "fourth industrial revolution" that is developing at an exponential pace today is characterized by several new technologies, such as robotics, artificial intelligence, and the Internet of Things (IoT). Especially in Indonesia's telecommunications industry, there is a change in the use of telecommunications services with a greater need to provide innovative data services. This research aimed to investigate the relationship among transformational leadership, innovative work behavior, performance, and digital literacy (as a moderator of the relationship between innovative work behavior and performance). This illustrates how innovation in technology can serve as a core element to drive the competitiveness of a company, especially in high-tech industries. The role of innovation is becoming increasingly significant and can determine the survival and growth of a company. This study surveyed 230 managerial-level and above employees from three telecommunication companies in Indonesia. Structural equation modeling (SEM) was performed with LISREL to analyze the data in this quantitative research. The results showed that there was a significant and positive relationship between transformational leadership and innovative work behavior, innovative work behavior was also significantly and positively related to performance, and digital literacy significantly moderated the relationship between innovative work behavior and performance.

Innovation is the only way to get sustainability and growth. Technology can empower the innovation, but in other way, it also can kill the current business. The big question is how to get sustainability organization thru innovation. The focus of the study is on innovative work behavior, with employee as human factor subject that play the main role in the innovation process. The aim of this research is to investigate the relationship between employee self-efficacy, perceived leader's proficiency, and perceived employee friendly workplace into innovative working behavior and job satisfaction. After conducting a survey to 198 employees in telecommunication companies in Indonesia, we found that employee innovative working behavior and job satisfaction are related with self-efficacy, perceived leader's proficiency, and perceived employee friendly workplace. Furthermore, we propose some theoretical and managerial implications for future research.

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Innovation is known as crucial in telecommunications industry. However, it was quite difficult to find research related to innovative work behavior in telecommunication industry in Indonesia. The focus of this research is to investigate the relationship between employee self-efficacy and perceived leader's proficiency into innovative work behavior. After conducting a survey to 264 employees in telco companies in Indonesia, we found that employee innovative work behavior is strongly related with their self-efficacy and how they perceive their leader's proficiency. These results support prior studies conducted in other countries. Furthermore, we propose some theoretical and managerial implications for future research.