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Abstract. This paper assesses the role of e-government service quality in the creation of public value from the citizen perspective. By assessing the added value of e-government services through a public value lens we aim to explore more deeply how e-government service quality impacts on public value creation. We propose a conceptual framework based on the theoretical perspectives of public value and e-service quality to support the examination of e-government service quality from the citizens' viewpoint. An exploration of the literature on public value, e-service quality, and e-government indicates that the creation of public value is highly dependent on the level of quality of a service delivered by a public organization. The framework draws together the elements of public value as determined by Moore [1] and Kelly [2], and quality dimensions from the updated IS success model by DeLone and McLean [3].

Although user acceptance of entertainment-oriented information systems (IS), which are called Hedonic IS (HIS), has drawn considerable attention in literature, our understanding of user acceptance of HIS is still limited. This article focuses on exploring the intrinsic motivations of HIS acceptance from a unique perspective. It proposes a hybrid HIS acceptance model that considers the unique characteristics of HIS and the multiple conceptual identities of an HIS user. The model integrates intrinsic motivation factors from Hedonic theory, Flow theory, and the PAD (Pleasure, Arousal, and Dominance) emotion model with the Technology Acceptance Model. The proposed hybrid HIS acceptance model has been empirically tested by a quantitative field survey. The results indicate that emotional responses, imaginal responses, and flow experience are three main predictors of HIS acceptance.

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A key consideration during investment decision making is the overall business value potential of an information technology (IT) solution.

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Although architects are often made responsible for enterprise architecture implementation (EAI), they are dependent on business executives to fund the technology products and technology executives to provide staff and resources to support their implementation. Moreover, existing research

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