Social Media Use in Local Government: An Australian Perspective

Omar, Khayri; Stockdale, Rosemary; Scheepers, Helana

doi:10.1080/01900692.2014.903270

Cited by 26 publications

(30 citation statements)

References 17 publications

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“…However, the use of social media is still in its initial stages. Moreover, the government has an awareness of the need to engage with citizens through social media and start experimenting and exploring the potential of social media (Omar et al, 2014). The high level of social media use found in this study is an indication that there is greater interest in interactive technology, moving beyond the status quo towards greater community involvement (Joshi & Rosenfield, 2013;Leston-Bandeira & Bender, 2013) and the potential for more strategic planning for more sustainable use.…”

Section: Discussionmentioning

confidence: 72%

“…This paper conforms to the results of Chun et al (2010) who found that the realization of broad benefits obtained by organizations which effectively use social media has not been achieved because organizations tend to use social media for information dissemination only. The absence of the social media uses for twoway communication and the development of social media platforms for innovative activities by the government sue to concerns about values, beliefs, resources, and risks (Omar et al, 2014). The existing literature is still limited to the fact that the government uses social media as an interactive two-way communication tool (Reddick et al, 2017), while this study finds that social media is utilized by the government primarily to provide information to the citizens rather than interacting with them.…”

Section: Discussionmentioning

confidence: 79%

“…Associated with the research findings that the DKI Jakarta and Jawa Barat's House of Representatives only use their social media to share information about parliamentary activities, there are several answers to why an organization's social media adoption is considered a failure or half-heartedly managed. Omar, Stockdale, & Scheepers (2014) discovered that the failure or slow implementation of technology such as social media such as absence of resources like ICT Zailani Surya Marpaung, Anang Dwi Santoso, Performer, Reporter, and Marketer: Three Different Local Parliament Faces on Social Media abilities, time, expenses and understanding lead to failures. The study found that there is a need to develop social media strategies because parliamentarians tend to have a more older age than employees who work in the council's office.…”

Section: Discussionmentioning

confidence: 99%

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Performer, Reporter, and Marketer: Three Different Local Parliament Faces on Social Media

Marpaung

Santoso

2019

pgr

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Indonesian local parliaments have an image as a corrupt, closed, outdated, and unreachable institution in the public’s eyes. However, the parliaments have never tried to more actively developing policies which encourage active community participation. The recent adoption of social media by local parliaments seems to be a sign of the parliament’s willingness to encourage greater community contributions. However, little can be understood about the implications of these activities. Moreover, whether social media contributes significantly to community participation in local parliaments. The purpose of this study is to explore the use of social media by local parliaments. This study employed qualitative multiple case studies by conducting a content analysis on Facebook and Twitter in four local parliaments. This study found three faces of local parliaments on social media which are performers, reporters, and marketers. In general, there has been a willingness of local parliaments to become more transparent and participatory institutions. Nevertheless, the massive adoption of social media to promote more participatory democratic practices was conducted half-heartedly by the local parliaments. Practically, if local parliaments want to use social media to enchance their image, they must publish content that promotes openness such as online assembly and educative information.

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Section: Discussionmentioning

confidence: 72%

Section: Discussionmentioning

confidence: 79%

Section: Discussionmentioning

confidence: 99%

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Performer, Reporter, and Marketer: Three Different Local Parliament Faces on Social Media

Marpaung

Santoso

2019

pgr

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“…Unfortunately, the benefits of adopting social media cannot be obtained because the organizations tend to use it for information dissemination (Chun, Shulman, Sandoval, & Hovy, 2010;Marpaung & Santoso, 2019). Omar, Stockdale, & Scheepers (2014) find reasons behind the government's reluctance to use various social media features because of concerns about value, distrust, and lack of resources. Furthermore, the information asymmetry which occurs between the government and the community is caused by the government which in some cases is reluctant to give authority to the community to control its activities.…”

Section: Discussionmentioning

confidence: 99%

YouTube Adoption: Promoting Local Government Transparency?

Marpaung¹,

Santoso²

2020

Proceedings of the Annual Conference of Indonesian Association for Public Administration (IAPA 2019)

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Youtube is a social media platform for the exchange of videos where the public can demonstrate their engagement by watching, sharing and commenting. Local governments have gradually adopted it, in particular for transparency purposes. Unfortunately, there has been not much research explored the use of this platform, especially to investigate whether it was able to promote transparency which was previously enquired by the public. A dataset of 304 video profiles was analyzed to find local governments' use of YouTube. The results showed found that in terms of transparency, the government utilizes social media to share video meetings where the public could watch the dynamics of policy formulation and budget allocation. Unfortunately, we also find that YouTube is used to publicize the governor's activities excessively, so we prefer to call YouTube as a medium of branding rather than as a medium of transparency. We also find other benefits of YouTube as an effective media to promote and socialize government programs.

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“…In the last 30 years time period, the most important technology that affects organizations, both internal organization, and functioning, as well as work carried out with external target groups, is the internet. Internet and internet-driven applications, while bringing some criticism to the agenda, are effective in participating and cooperating with decisions on public policy from one side (Perez, Bolivar and Hernandez, 2012;Gardini et al, 2012 ;Veljkovic, Bogdanovic-Dinic and Stoimenov, 2012;Hansen-Flaschen and Parker, 2012;Perlman, 2012;Deloitte, 2008b;Dixon, 2010;Omar, Stockdale and Scheepers, 2014), on the other hand it is effective at the operational level and in the presentation of services (Khan, Swarm and Lee, 2014;Tapscott, Williams and Herman, 2008;Perlman, 2012;Atari, Stewart-Weeks and McCalla, 2011).…”

Section: Introductionmentioning

confidence: 99%

Smart Technologies and Reflections on Local Public Issues in Turkey: A Review of Metropolitan Municipalities

Memiş¹

2018

Avrasya Uluslararası Araştırmalar Dergisi

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In this research, Internet of Things (IoT) and sensors which is characterized as "smart technologies" and the big data which substantially occurs based on these technologies have been discussed in terms of local governments. The technologies mentioned differ based on the space where they are used and, in this context, bring innovations to the table for local services such as transportation, security, waste, and infrastructure. On the other hand, the big data that emerge by means of smart technologies strengthens the predictability in decisions by decreasing the lapses. In this respect, it becomes possible to make more accurate decisions in terms of local governments. However, in order for a slew of negative occurrences to not be experienced in the process of obtaining and using data, it is important to show care to some matters (like data privacy and security). The reflection of new technological developments and big data which is expressed within this context, on Turkish local governments "how" and "how much" had been examined on metropolitan municipalities. In obtaining data, strategic plans and annual activities reports of the metropolitan municipalities were used primarily. Also, in order to determine metropolitan municipalities' implementations on this subject; related municipalities' web pages, academic researches and related news by means of search engines were benefited from. In an examination aimed at strategic plans of metropolitan municipalities, it is determined that space is given to the concept of "smart" without giving room to concepts like "IoT", "sensors/detectors", and "big data" in detail, more on the topic of "transportation". In this context, concepts such as smart signalization, smart stop, smart intersection, and smart ticket are brought to the agenda with regard to transportation. Conversely, when the applications that emerge are studied, it is seen that the topic of transportation takes a priority rank so as to complete the points that stand out in the strategic plan. Following transportations; water, energy and meteorological implementations are come to the forefront.

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Social Media Use in Local Government: An Australian Perspective

Cited by 26 publications

References 17 publications

Performer, Reporter, and Marketer: Three Different Local Parliament Faces on Social Media

Performer, Reporter, and Marketer: Three Different Local Parliament Faces on Social Media

YouTube Adoption: Promoting Local Government Transparency?

Smart Technologies and Reflections on Local Public Issues in Turkey: A Review of Metropolitan Municipalities

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