An outsourcing engagement is usually a long lasting and complex transaction which bears a considerable amount of risk. A well recognized way to mitigate the risk arising from the shift of responsibilities between outsourcer and service provider is the constitution of a joint governance structure. Although the need for governance has long been acknowledged in practice and academia, papers discussing an actual governance model are scarce. This work describes the governance model as deployed by one of the largest outsourcing service providers worldwide. The fundamental need for governance principles and strategic directions are discussed, as well as the necessary organizational structures, joint processes and relationship management functions. This paper offers insights into the practical answers to theoretically and empirically derived challenges and aims to foster discussions amongst scholars and practitioners on the important topic how to effectively govern an outsourcing relationship..
Corporations continue to see a growing demand for Bring-Your-Own-Device (BYOD) programs which allow employees to use their own computing devices for business purposes. This study analyses the demand of digital natives for such programs when entering the workforce and how they perceive the benefits and risk associated with BYOD. A theoretical model building on net valence considerations, technology adoption theories and perceived risk theory is proposed and tested. International students from five countries in their final year and with relevant work experience were surveyed. The results show that the intention to enroll in a BYOD program is primarily a function of perceived benefits while risks are widely ignored. Only safety and performance risks proved to contribute significantly to the overall perceived risk. The knowledge acquired from this study is particularly beneficial to IT executives as a guide to deciding whether and how to set up or adjust corporate BYOD initiatives.
If a hospital keeps electronic medical records (EMRs), the underlying health information system is the primary repository and source of patient-related data for hospital physicians. Even though the benefits and improvements attained through health information technology (HIT) are widely acknowledged, EMR adoption rates are surprisingly low in German hospitals. Since there is no 'pull' to use EMR systems, we theorize that low penetration of EMR systems could be in part explained by physicians' antipathy towards computerized medical records. In order to examine physicians' salient beliefs about EMRs and EMR usage and to identify the processes that form them, we conducted a multi-case study in German hospitals, drawing on concepts from Social Cognitive Theory and the Unified Theory of Acceptance and Use of Technology (UTAUT) to elicit beliefs and structure our analysis. This study sheds light on different types of beliefs and the belief-forming process and their impact on HIT acceptance and use. Our findings indicate that HIT acceptance and use is not solely impacted by cognitive behavioural and environmental factors, as proposed by UTAUT, but also by personal factors such as self-efficacy and emotions. Furthermore, our study provides evidence of continuous reciprocal causation across behavioural, personal and environmental beliefs. The findings indicate that existing technology acceptance models need to be modified for the specific health-care context by adapting the range, meaning and scope of constructs.
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