The purpose for achieving strategic alignment between Information Technology (IT) and Business areas refers to the need of large organizations to exploit the IT's ability to deliver good products and services, thereby standing out in a competitive scenario. Within this context, Business Process Management and Service Orientation tend to gain space in organizations, since they are able to automate and optimize processes and services for the business. In the business process analysis and modeling phase, it is important to treat not only functional properties, but also process quality and operating constraints, usually grouped as Non-Functional Properties (NFP); thereby preventing that investments in IT are wasted on inefficiency and rework. In order to address these constraints, Business Level Agreements (BLA) and Service Level Agreements (SLA) should be used. The most prestigious languages for business process modeling, including Business Process Model and Notation (BPMN), lack the representation of these NFPs. The approach proposed in this paper, BLA@BPMN, extends BPMN to embody BLAs, as part of a bigger approach to foster strategic alignment in this context. A BLA is specified in the process model level so that it can be mapped to a set of SLAs at the executable process level.
Considerando a gestão de processos de negócio, o propósito do alinhamento estratégico deve-se à necessidade de gerenciar e otimizar a TI a partir dos processos mais importantes à organização. Na fase de engenharia de requisitos de um SI, é importante atentar-se não só aos requisitos funcionais, mas também às restrições de operação e a qualidade que os processos devem considerar. O presente artigo busca, por meio de uma análise sistemática, apresentar os artigos existentes para associar a modelagem de processos de negócio a requisitos não funcionais. Como resultado, tem-se a discussão dos estudos publicados para abordar esse tema e a observação de lacunas nessa linha de pesquisa.
Por meio de contratos eletrônicos é possível subcontratar de organizações parceiras serviços eletrônicos, a serem compostos em processos de negócio, e definir SLA (Service Level Agreement), o que não garante o alinhamento estratégico entre as áreas de TI e as áreas de negócio de cada organização envolvida. Este artigo apresenta uma extensão de uma abordagem de estabelecimento de contratos eletrônicos incluindo o tratamento de BLA (Business Level Agreement), usado para alinhar metas e objetivos de uma organização, sendo possível garantir que atividades de responsabilidade de TI não causem impactos negativos para o negócio.
Through electronic contracts, using partner organizations, it is possible to outsource electronic services to be composed into business processes and set Service Level Agreements (SLA), which do not ensure per se the strategic alignment between the IT department and business areas of the involved organizations. This paper presents a preexistent approach for e-contract settlement that was extended in order to encompass a Business Level Agreement (BLA), which is used to align the organization's goals and objectives. This extended approach aims at making it possible to ensure that technical services under the IT responsibility do not cause negative impacts on the execution of business processes requested by the business areas of the organizations. In this paper, we briefly present the approach used as the grounds for the proposed extension as well as an analysis of its pros and cons, based on examples of artifacts produced using the extended approach.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.