A Contribution to Organizational and Operational Strategic Alignment: Incorporating Business Level Agreements into Business Process Modeling

Abstract

The purpose for achieving strategic alignment between Information Technology (IT) and Business areas refers to the need of large organizations to exploit the IT's ability to deliver good products and services, thereby standing out in a competitive scenario. Within this context, Business Process Management and Service Orientation tend to gain space in organizations, since they are able to automate and optimize processes and services for the business. In the business process analysis and modeling phase, it is important to treat not only functional properties, but also process quality and operating constraints, usually grouped as Non-Functional Properties (NFP); thereby preventing that investments in IT are wasted on inefficiency and rework. In order to address these constraints, Business Level Agreements (BLA) and Service Level Agreements (SLA) should be used. The most prestigious languages for business process modeling, including Business Process Model and Notation (BPMN), lack the representation of these NFPs. The approach proposed in this paper, BLA@BPMN, extends BPMN to embody BLAs, as part of a bigger approach to foster strategic alignment in this context. A BLA is specified in the process model level so that it can be mapped to a set of SLAs at the executable process level.

Eficacia como constructo multidimensional en la determinación de estrategias de informatización empresarial

“…En la Figura 1 se muestra como ejemplo un punto comparativo donde se seleccionaron doce referencias con diversidad de fecha y geografía, representados por: [6,10,11,12,13,14,15,16,17,18,19,20].…”

“…ps= "Existe mejor oportunidad de información" (12) µ ps = OPI (12) ps= "Mejor relevancia en la información obtenida de acuerdo a las funciones del responsable del proceso/actividad" (13) µ ps = RIO (13) Descripción de ISGO dentro de (6) pc= "La propuesta de informatización se analice enfocado desde el sistema de gestión de la calidad en la organización" (14), detallado en (15) µ pc = ISGO (14) ISGO = RDP ∩OECP ∩ RP ∩ PBR ∩ AIC (15) Para (15) se considera (16), (20), (25), (29) y (33):…”

A BPMN extension to support discrete-event simulation for healthcare applications: an explicit representation of queues, attributes and data-driven decision points

“…For business process monitoring, KPIs are often specified in relation to a service level agreement (SLA), for example, the four-hour discharge from A&E target in the NHS. Examples of work to extend BPMN to represent SLAs includeBocciarelli and D'Ambrogio (2011), Friedenstab et al (2012),and Salles et al (2013).…”

Contribuições à gestão de processos de negócio

“…Fonte: (SALLES et al, 2013) Este trabalho está sendo realizado no contexto de um projeto de mestrado, realizado no PPgSI da EACH-USP. O referido projeto de mestrado está em fase de finalização, as validações da abordagem proposta já foram realizadas, a dissertação já foi escrita e encontra-se em fase de revisão.…”