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Capital goods, such as manufacturing equipment, trains, and industrial printers, are used in the primary processes of their users. Their availability is of key importance. To achieve high availability, maintenance is required throughout their long life cycles. Many different resources such as spare parts, service engineers and tools, are necessary to perform maintenance. In some cases, e.g. for trains, also maintenance facilities are required. Maintenance service logistics encompasses all processes that ensure that the resources required for maintenance are at the right place at the right time. In a broader sense, it also includes maintenance planning and design-for-maintenance. We first discuss capital goods and the requirements that their users have, which leads us to basic maintenance principles and the structure of typical service supply chains. Next, various relevant decisions and supporting theories and models are discussed. Finally, we discuss the latest developments within maintenance service logistics.

We consider a production/inventory system consisting of one production line and multiple products. Finished goods are kept in stock to serve stochastic demand. Demand is fulfilled immediately if there is an item of the requested product in stock and otherwise it is backordered and fulfilled later. The production line is modeled as a non-preemptive single server and the objective is to minimize the sum of the average inventory holding costs and backordering costs. We investigate the structure of the optimal production policy, propose a new scheduling policy, and develop a method for calculating base stock levels under an arbitrary but given scheduling policy. The performance of the various production policies is evaluated in extensive numerical experiments.

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