In this paper we pf(~s(mt a reference framework and a classification of warehouse design and control problems. Based on this framework, we review the existing literature on warehousing systems and indicate important gaps. In particular, we emphasi:r.e the need for design oriented studies, a..'l opposed to the strong analysis oriented research on isolated subproblems that seems to be dominant in the current literature.

Abstract. In this paper we study a system consisting of two parallel servers with different service rates. Jobs arrive according to a Poisson stream and generate an exponentially distributed workload. On arrival a job joins the shortest queue and in case both queues have equal lengths, he joins the first queue with probability q and the second one with probability 1-q, where q is an arbitrary number between 0 and 1. In a previous paper we showed for the symmetric problem, that is for equal service rates and q =1,1, that the equilibrium distribution of the lengths of the two queues can be exactly represented by an infinite sum of product form solutions by using an elementary compensation procedure. The main purpose of the present paper is to prove a similar product form result for the asymmetric problem by using a generalization of the compensation procedure. Furthermore, it is shown that the product form representation leads to a numerically efficient algorithm. Essentially, the method exploits the convergence properties of the series of product forms. Because of the fast convergence an efficient method is obtained with upper and lower bounds for the exact solution. For states further away from the origin the convergence is faster. This aspect is also exploited in the paper.

Purpose-For more than ten years, the value of additive manufacturing (AM) for after-sales service logistics has been propagated. Today, however, only few applications are observed in practice. In this paper, possible reasons for this discrepancy are discussed and a method is developed to simplify the identification of economically valuable and technologically feasible business cases. Design/methodology/approach-The approach is based on the Analytic Hierarchy Process (AHP) and relies on spare part information that is easily retrievable from the company databases. This has two advantages: first, the approach can be customized towards specific company characteristics, and second, a very large number of spare parts may be assessed simultaneously. A field study is discussed in order to demonstrate and validate the approach in practice. Furthermore, sensitivity analyses are performed to evaluate the robustness of the method. Findings-Results provide evidence that the method allows a valid prioritization of a large spare part assortment. Also, sensitivity analyses clarify the robustness of the approach and illustrate the flexibility of applying the method in practice. More than 1000 positive business cases of AM for after-sales service logistics have been identified based on the method. Originality/value-The developed method enables companies to rank spare parts according to their potential value when produced with AM. As a result, companies can evaluate the most promising spare parts first. This increases the effectiveness and efficiency of identifying business cases and thus may support the adoption of AM in after-sales service supply chains.

Several queueing processes may be modelled as random walks on a multi-dimensional grid. In this paper the equilibrium distribution for the case of a two-dimensional grid is considered. In previous research it has been shown that for some two-dimensional random walks the equilibrium distribution has the form of an infinite series of products of powers which can be constructed with a compensation procedure. The object of the present paper is to investigate under which conditions such an elegant solution exists and may be found with a compensation approach. The conditions can be easily formulated in terms of the random behaviour in the inner area and the drift on the boundaries.

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Several queueing processes may be modelled as random walks on a multi-dimensional grid. In this paper the equilibrium distribution for the case of a two-dimensional grid is considered. In previous research it has been shown that for some two-dimensional random walks the equilibrium distribution has the form of an infinite series of products of powers which can be constructed with a compensation procedure. The object of the present paper is to investigate under which conditions such an elegant solution exists and may be found with a compensation approach. The conditions can be easily formulated in terms of the random behaviour in the inner area and the drift on the boundaries.

Human–computer interaction (HCI) is a cornerstone for the success of technical innovation in the logistics and supply chain sector. As a major part of social sustainability, this interaction is changing as artificial intelligence applications (Internet of Things, autonomous transport, Physical Internet) are implemented, leading to larger machine autonomy, and hence the transition from a primary executive to a supervisory role of human operators. A fundamental question concerns the level of control transferred to machines, such as autonomous vehicles and automatic materials handling devices. Problems include a lack of human trust toward automatic decision making or an inclination to override the system in case automated decisions are misperceived. This paper outlines a theoretical framework, describing different levels of acceptance and trust as a key HCI element of technology innovation, and points to the possible danger of an artificial divide at both the individual and firm level. Based upon the findings of four benchmark cases, a classification of the roles of human employees in adopting innovations is developed. Measures at operational, tactical, and strategic level are discussed to improve HCI, more in particular the capacity of individuals and firms to apply state‐of‐the‐art techniques and to prevent an artificial divide, thereby increasing social sustainability.

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