This research examines the effects of usability, information quality, and service interaction on e-loyalty mediated by e-satisfaction on Hallobumil application users. This study shows that usability, information quality, and service interaction on the Hallobumil application has a positive effect on user e-satisfaction. Meanwhile, usability and information quality variables don’t directly effect but have a positive effect mediated by e-satisfaction. The service interaction variable has an effect on e-loyalty both directly and mediated by e-satisfaction.
Keywords: Usability, Information Quality, Service Interaction, E-Satisfaction, E-Loyalty.
This case study research aims to determine the impact of training and task shifts on nurses serving in the ICU of Ukrida Hospital Jakarta in dealing with two waves of Covid-19. The approach used is a descriptive qualitative approach, with the type of research used is a case study. Sampling was purposive sampling and obtained through in-depth interviews with five nurse informants at UKRIDA Hospital. Data were analyzed by qualitative analysis method. The results of this study identified 3 major themes, namely nurse professionalism, dedication, and legality. In the discussion above, it can be concluded that the increasing need for personnel in the ICU during the COVID-19 pandemic can be overcome by training and shifting tasks on an ongoing basis.
The increasing number of hospitals and the development of health industry have resulted in competition between healthcare providers. In facing the inevitable competition in the health industry, healthcare providers are required to adjust and evolve to achieve higher standards. Things that can be done to face the demands of this market is improving the quality and patient satisfaction. The goal is to increase patient trust and loyalty. This research aims to determine the effect of service quality and patient satisfaction on patient loyalty mediated by patient trust at Rumah Indonesia Sehat (RIS) Hospital. There were 67 samples in this study. The data used in this study is a type of quantitative data obtained from filling out questionnaires by selected respondents through a simple random sampling method. The analysis method used in this study is the Structural Equation Model (SEM) using the SmartPLS program. The result of this study shows that there is a significant effect of service quality and patient satisfaction on patient loyalty with patient trust as an intervening variable.
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