COVID-19 has created unprecedented organisational challenges, yet no study has examined the impact on information search. A case study in a knowledge-intensive organisation was undertaken on 2.5 million search queries during the pandemic. A surge of unique users and COVID-19 search queries in March 2020 may equate to ‘peak uncertainty and activity’, demonstrating the importance of corporate search engines in times of crisis. Search volumes dropped 24% after lockdowns; an ‘L-shaped’ recovery may be a surrogate for business activity. COVID-19 search queries transitioned from awareness, to impact, strategy, response and ways of working that may influence future search design. Low click through rates imply some information needs were not met and searches on mental health increased. In extreme situations (i.e. a pandemic), companies may need to move faster, monitoring and exploiting their enterprise search logs in real time as these reflect uncertainty and anxiety that may exist in the enterprise.
Purpose The purpose of this paper is to present an analysis of the development of a new graduate certificate course in Petroleum Data Management. The course was developed in response to an identified gap in skills and training in data management that was perceived to be a substantial risk in terms of: industry sustainability, efficiency and potentially wider implications of safety as assets are transferred between operators and for decommissioning. The aim of this paper is to critically reflect on how academia and industry can work together to support emerging professions in information management. Design/methodology/approach The paper draws on observations and interviews from key stakeholders involved in the course development. Findings The course development process was ultimately successful but also challenging and lessons have been learned which will be of interest to the wider professional and academic body. These include: securing resources and industry engagement for course development, negotiating cultural differences between academic and industry and managing stakeholder relationships throughout the lifecycle of the course development. Originality/value The paper demonstrates the challenges and opportunities of developing a university course in collaboration with industry partners. Oil and gas exploration and production is a data-intensive industry but it was only relatively recently that attempts have been made to set industry standards and roles of “data manager” or “data analyst” have been created to manage these. This paper has wider implications for understanding the professionalisation of the nascent data management disciplines and contributes to the ongoing dialogue around the changing library and information science profession.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.