No abstract

ABSTRACT.A structured evaluation of the construction industry's suppliers, considering aspects which make their quality and credibility evident, can be a strategic tool to manage this specific supply chain. This study proposes a multi-criteria decision model for suppliers' selection from the construction industry, as well as an efficient evaluation procedure for the selected suppliers. The model is based on SMARTER (Simple Multi-Attribute Rating Technique Exploiting Ranking) method and its main contribution is a new approach to structure the process of suppliers' selection, establishing explicit strategic policies on which the company management system relied to make the suppliers selection. This model was applied to a Civil Construction Company in Brazil and the main results demonstrate the efficiency of the proposed model. This study allowed the development of an approach to Construction Industry which was able to provide a better relationship among its managers, suppliers and partners.

No abstract

Purpose This paper aims to propose a multicriteria model for the evaluation of tourist service quality in Brazilian wineries from a tourism perspective. Design/methodology/approach The model is comprising two phases: structure of the problem and application of the method. First, the selection of wineries in a given region, the identification of decision-makers that will perform the evaluation according to a set of 19 criteria based on the Tourqual protocol and the construction of the evaluation matrix in the next phase. Then, the analytic hierarchy process (AHP) method is applied and a rank of wineries is provided. Findings The model is applied to evaluate the seven most important wineries in South Brazil and the results provided by the AHP method, considering the categories of Tourqual protocol, are consistent with the opinion of specialists in wine tourism. Research limitations/implications The model needs to be applied to other case studies to evaluate the consistency of the results and their acceptability by the tourism sector. Practical implications The model has the potential to be applied as a formal tool for evaluation of wineries, support decision-making processes in different wine tourism management structures: private wine and tourism organizations; public managers of tourism activity and managers of governance structures. Originality/value This paper presents a novel AHP-based model for evaluation of service quality in the winery’s tourism domain, an empirical application of the model for evaluation of wineries in one of the most important regions that produce grapes and wine in South America.

O objetivo deste estudo é a construção de um procedimento para apoiar as unidades do Senai em Campina Grande-PB, na seleção de alunos do ensino médio para cursos de educação profissional e tecnológica disponibilizados pelo governo federal através do Pronatec. O procedimento inclui o estabelecimento dos critérios de exclusão e seleção dos candidatos, conforme as diretrizes do Pronatec e regras estabelecidas pela Secretaria de Educação do Estado; a avaliação estruturada dos candidatos, onde é utilizado o método multicritério PROMETHEE II; e a estruturação do processo de divulgação do resultado da seleção. Com critérios bem definidos e com a garantia da consideração de todos eles na avaliação dos candidatos foi possível, através do procedimento, realizar uma seleção melhor dos candidatos que atendesse tanto aos critérios sociais estabelecidos pelo programa como também ao perfil demandado por esse tipo de formação e pelo setor produtivo.

ABSTRACT. Any interaction involving individuals, whose objectives are conflicting with each other, may establish a negotiation process. In a negotiation, each party should develop his/her own strategy and, normally, a win-lose vision is frequently adopted. The main consequence of this behavior is a result, in which both parties lose, especially when the negotiation involves more than one aspect, such as negotiations resulting from purchases of material for construction industry, where aspects like price, quality and lead-time should be considered. Most of the negotiation involving construction industry adopts a win-lose vision; and, commonly, only the issue price is considered. The goal of this paper is to propose a framework to support negotiations between two parties (buyer and seller) in the supply chain of construction industry. The combination of a win-win strategy with a multicriteria analysis produces a best compromise solution for both parties. A simulation of negotiation using realistic data is presented.

No abstract

No abstract