ABSTRAKPermasalahan yang timbul dari para Pengguna mengenai kualitas layanan transportasi online berbasis aplikasi Maxim dan mendapatkan beberapa komplain terkait dengan kinerja maupun harapan oleh pengguna Maxim, mulai dari komunikasi yang kurang tanggap dari pihak Maxim, maupun pelayanan yang kurang memuaskan dari pihak Maxim kepada pengguna. Untuk itu maka penelitian di lakukan dengan tujuan untuk menganalisis kualitas layanan dan mengetahui apakah ada perbedaan kepuasan pengguna Transportasi online Maxim menggunakan metode PIECES framework dan uji chi square dalam menganalisis data. Metode penelitian ini dilakukan dengan cara menyebarkan kuisioner kepada pengguna dengan teknik random sampling dengan jumlah sampel 97 responden dan tambahan data pelengkap berupa tingkat pendidikan, jenis kelamin ,dan umur pengguna.Hasil penelitian dengan menggunakan metode PIECES dan seluruh variabelnya yang terdiri dari Performance, Information, Economics, Control and Security, Efficiency dan Service semua berada pada kategori Puas, artinya Aplikasi Maxim berperan baik dalam meningkatkan kualitas pelayanan sehingga memberikan rasa puas dan respon positif ke pelanggan. Dan berdasarkan hasil analisa chi square diperoleh tidak adanya perbedaan kepuasan pengguna terhadap kualitas layanan transportasi online Maxim berdasarkan jenis kelamin dan ada perbedaan kepuasan pengguna terhadap kualitas layanan transportasi online Maxim pada variabel economycs 1, dan control 5, efficiency 1, service 1 dan service 2 berdasarkan Usia. Kata Kunci : Metode Pieces, Kualitas layanan, Kepuasan penggunaABSTRACTProblems that arise from users regarding the quality of online transportation services based on the Maxim application and getting several complaints related to the performance and expectations of Maxim users, ranging from less responsive communication from Maxim, to unsatisfactory service from Maxim to users. For this reason, research was carried out with the aim of analyzing service quality and knowing whether there were differences in user satisfaction. Maxim online transportation used the PIECES framework method and the chi square test in analyzing data. This research method is carried out by distributing questionnaires to users with a random sampling technique with a sample size of 97 respondents and additional supplementary data in the form of education level, gender, and age of the user.The results of research using the PIECES method and all of its variables consisting of Performance, Information, Economics, Control and Security, Efficiency and Service are all in the Satisfied category, meaning that Maxim application plays a good role in improving service quality so as to provide a sense of satisfaction and positive response to customers. And based on the results of the chi square analysis, it is found that there is no difference in user satisfaction with the quality of Maxim online transportation services based on gender and there are differences in user satisfaction with the quality of Maxim online transportation services on the variables economycs 1, and control 5, efficiency 1, service 1 and service 2 based on Age. Keywords : Pieces method, Service quality, User satisfaction
Attractive learning media has become a necessity for teachers at all levels of education. For this reason, educators need to improve their competence in making good learning media. However, there are still many teachers who are not familiar with using technology to support their teaching and learning activities. As felt by MI and MTs AL-Mu'minin Kendari teachers who still find it difficult to make interesting and creative learning media. This service activity aims to improve the ability of teachers to create interesting media using the Canva application. The stages carried out in this activity are (1) coordinating with the school and identifying the needs of the target audience; (2) carry out community service activities with lecture, question and answer methods, and guided practice; and (3) evaluate and assign independent assignments. The results of this program showed an increase in teacher skills in making interesting learning media as seen from the independent assignments that were collected.
The community assistance program in utilizing oil palm coir in Kolaka Regency, Southeast Sulawesi for supporting materials from the GRC mixture is a new breakthrough in the use of palm coir waste. This activity is expected to overcome the problem of oil palm coir waste and make it a new economic source for the surrounding community. The purpose of this program is to increase public knowledge in utilizing palm oil coir waste so that it can be of economic value and to increase public understanding in the process of making GRC by utilizing palm coir waste. The method used is assistance in the utilization of palm coir fiber as an added material in the manufacture of GRC plates. The results of the monitoring and evaluation activities resulted in the response that the surrounding community could process palm oil coir waste into a commodity that has economic value and additional knowledge to utilize palm oil coir waste in the manufacture of Glassfiber Reinforced Cement (GRC) as part of innovation in the construction sector.
The need for raw water for various reasons, particularly clean water for households, public areas, and industry, will continue to rise as the world's population grows and the pace of growth in various fields accelerates. However, because the existing supply of clean water infrastructure is still limited, it has not been able to cover all of the country's water needs. Residents in Latambaga District, Kolaka Regency, are likewise concerned about the lack of safe water. Although the area has adequate water sources (river water) and a distribution network that distributes clean water to the population, the issue is getting water from these water sources to areas where there isn't an optimal clean water distribution network so that it can be used by the community population. As a result, it is required to assess PDAM Kolaka's clean water distribution network by employing the EPANET program application in its analysis. The findings of the pipeline network evaluation using the EPANET 2.0 application, the diameter of the pipes used in the evaluation, pipes with a diameter of 1" to 4", and the demand for 1,003 rods of PVC pipes
Produktivitas tenaga kerja yang baik sangat dibutuhkan dalam suatu pekerjaan konstruksi untuk mencapai keberhasilan pekerjaannya. Produktivitas tenaga kerja akan sangat berpengaruh juga terhadap besarnya keuntungan atau kerugian yang diperoleh dalam suatu pekerjaan. Tujuan dari penelitian ini untuk mengetahui produktivitas tenaga kerja pada pekerjaan pemasangan rangka atap baja berdasarkan tingkat efektifitas dalam bekerja (labour utilization rate) pada suatu pekerjaan konstruksi perumahan. Penelitian dilakukan dengan pengamatan tingkat produktivitas kerja pekerja selama jam kerja. Selanjutnya menganalisis data pekerjaan efektif dan pekerjaan kontribusi yang dihasilkan dengan waktu kerjanya sehingga didapatkan koefisien produktivitas dalam prosentase tingkat produktivitas (LUR). Dari hasil analisis diperoleh besar tingkat produktivitas tenaga kerja pemasangan rangka atap baja pada pekerjaan pembangunan perumahan BTN Boulevard Regency Kota Kendari adalah sebesar 82,48% > 50%, artinya produktivitas tenaga kerja dapat dikatakan memuaskan. Sedangkan pengukuran produktivitasnya cukup produktif ditunjukkan dengan hasil produktivitas kerja sebesar 5,66 m2/jam > 4,53 m2/jam.
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