ResumoOs indicadores de saneamento, no contexto regulatório, servem de base para avaliar a evolução temporal da eficiência da empresa regulada. Assim, demanda conceituação, definições e esclarecimentos quanto à realidade do uso de indicadores adotados para medida de The objective is to analyze the peculiarities of urban areas for regulatory management, through the adoption of contractual indicators. Thus, the aim of this article was to discuss the application of concepts of regulated firms or benchmarking that can meet the peculiarities of services provision in urban vulnerable areas.
34 Revista DAE nº192 maio-agosto 2013Resumo O Benchmarking no contexto regulatório serve de base para determinar a metodologia que avaliará a evolução temporal da eficiência da empresa regulada numa ótica dinâmica e comparada. A ferramenta é caracterizada pela capacidade de aferir a eficiência e eficácia da prestação dos serviços por meio de indicadores de produtividade das empresas que são comparados metodologicamente. O presente artigo faz uma revisão bibliográfica para o setor de saneamento com enfoque de apresentar suscintamente os conceitos, a aplicação e as análises de benchmarking aplicado à metodologia para revisão tarifária. Também, faz um levantamento documental dos estudos da Companhia de Saneamento Básico do Estado de São Paulo -Sabesp para a primeira revisão tarifária do setor de saneamento no Estado de São Paulo realizada pela ARSESP -Agência Reguladora de Saneamento e Energia do Estado de São Paulo 1 .
Palavras-chave:Benchmarking, Indicadores, Produtividade.
AbstractThe Regulatory context of Benchmarking provides the basis for determining the methodology to assess the temporal evolution of the efficiency of the regulated firm a dynamic and comparative perspective. The tool is characterized by the ability to assess the efficiency and effectiveness of the sanitation services, by means some indicators of productivity of Sabesp that are methodologically compared. This article presents a literature review applied to the sanitation sector with a focus on presenting succinctly the concepts, application and analysis that make up the methodology for tariff revision.
The sanitation regulatory milestone in Brazil was established in 2007; regulatory agencies are responsible for assuring that service providers work in compliance with sanitation plans. The Water Supply and Sanitation Services (WS&SS) provided to subnormal clusters present peculiar features that require regulatory agencies to have appropriate tools to perform such monitoring. The aim of the current article is to build and present a system of indicators used for this purpose. A combination of traditional and participatory approaches was used to collect the indicators. Eleven indicators were proposed in the participatory approach and twelve were inserted in the traditional approach. These indicators were assessed by experts and applied to Cubatão County. Thus, a system comprising twenty-three indicators is herein presented to help monitoring the contractual and planning goals of WS&SS provided to subnormal clusters. The model is innovative and can be used in Incentive-based or in Sunshine regulations.
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