Through social media applications, consumers are increasingly participating in information processes. When booking a journey, consumer opinions exchanged via modern media shape the reputation of enterprises like travel agencies and thus have a major impact on the decision to book a journey. Online market research is regarded as a crucial tool to steer these online discourses, with the emphasis on quantitative analyses. However, looking at the Web as a social forum can provide additional insights. Taking user-generated data has the advantage that it is collected within a natural setting. Webnography is an attempt to capture this information in a systematic way. Therefore, in this article, Computer-Assisted Webnography is presented as an innovative control method. It is based on the practical modification of ethnographic methods. Computer-Assisted Webnography is meant to combine quantitative and qualitative methods and merges both the approaches on a virtual working platform, so that the semiotic codes of any given target group can be extracted efficiently and precisely. The results shall be used to create individual reputation management strategies.
Quo vadis Tourismus? Von wirtschafts-, sozial- und verhaltenswissenschaftlichen Determinanten zu Erkenntnissen aus Architektur, Ökologie oder IT – nur wenige Forschungs- und Praxisfelder sind fachlich so vielseitig wie der Tourismus. In welche Richtung diese Vielfalt den Tourismus selbst einmal bewegen wird, ist deshalb eine facettenreiche und anspruchsvolle Frage. Innovative Zugänge zu einem Tourismus 2020+ liefert Ihnen dieser Band von Anita Zehrer und Alice Grabmüller. Erfahrene Experten aus Deutschland, Österreich und der Schweiz stellen sich der Herausforderung durch die interdisziplinäre Diskussion von neuen Trends und Potenzialen des Tourismus aus ökonomischer, gesellschaftlicher und ökologischer Sicht!
Visitor management is one way to avoid or mitigate the negative effects of overcrowding in tourism destinations. Visitor management depends upon a set of interventions aimed at guiding visitors and recommending alternatives. Here, we present a conceptual framework of such interventions using an escalation from information, nudging, pricing, and reservation to stoppage (INPReS). The interventions are discussed against the backdrop of the changing role of destination management organisations (DMOs) in smart destinations, the challenges to DMO stewardship in avoiding overcrowding, and the design considerations between nudging and persuasion.
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