Near field communication technology in tourism

Pesonen, Juho; Horster, Eric

doi:10.1016/j.tmp.2012.04.001

Cited by 100 publications

(55 citation statements)

References 9 publications

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“…The first theme of mobile technology in tourism that is attracting researchers' interest is short range wireless technology such as Radio frequency identification (RFID) [97][98][99] and Near field communication (NFC) [67,76,77,100]. The second theme includes augmented reality [101][102][103][104] and virtual reality [105], which enables a pre-experience for a user [33].…”

Section: Smart Tourism From the Technology Perspectivementioning

confidence: 99%

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Kim

2017

Sustainability

106

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Abstract:The purpose of this research is to identify the status and role of mobile technology in achieving sustainable and smart tourism, and to suggest future research and strategy directions for academia and managers in practice. This research utilized multiple sources, such as patents, academic articles, and news, and selected methodologies optimized for the purpose of each study. Study 1 used Netminer, a social network analysis program, to analyze the relationships between patent's International Patent Classification (IPC) codes. Study 2 used the T-LAB program for content analysis to analyze the texts of patents, journal articles, and news. Study 3 used the Leximancer program, which utilizes relative frequency to analyze mobile app consumer reviews. In study 1, we identified various forms of data related technologies and mobile technologies for smart city systems and maps. In study 2, we found the environment, sustainability, business, and market themes to be related to mobile technology. In study 3, we explored consumers' attitudes and preferences for mobile travel app using their reviews. Advances in mobile technology are expected to create innovative experiences for consumers, foster a sustainable competitive advantage for tourism destinations and tourism-related suppliers, and create sustainable competencies for smart tourism.

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Section: Smart Tourism From the Technology Perspectivementioning

confidence: 99%

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Kim

2017

Sustainability

106

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“…Juho Pesonen and Eric Horster [14] expected the NFC to be one of the tremendous technological progress in the coming few years especially in the travel and tourism sectors. They also presented the several NFC implementations and possibilities.…”

Section: Related Workmentioning

confidence: 99%

Smart Tourism Architectural Model (Kingdom of Saudi Arabia: A Case Study)

Alomari¹,

Al-Marghirani²

2017

ijacsa

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“…NFC has been defined as a proximity technology for data transfer without physical touch (operating with a range of up to 5 cm and a speed of 400 kbit/sec), which has evolved from Radio Frequency Identification (RFID) (Ok et al, 2010;Pesonen and Horster, 2012). NFC allows people to interact with objects through the help of a smartphone or other mobile device, revolutionizing daily habits.…”

Section: Near Field Communication Technology and Mobile Walletmentioning

confidence: 99%

“…Through mobile-based promotion, they will become increasingly popular tools (Okazaki and Hirose, 2009) and could contribute to the diffusion of mobile coupons and customized discounts (Pesonen and Horster, 2012).…”

Section: Conclusion Limitations and Further Researchmentioning

confidence: 99%

Developing a new service for the digital traveler satisfaction: The Smart Tourist App

Palumbo¹

2015

IJDAR

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Abstract. The spread of digital technologies offers great potential for both the creative industries in general and for the tourism industry. The overall goal of this research is to evaluate the impact of mobile technology in augmenting and streamlining the tourist experience. To this end, we integrate two existing methodologies, the Kano Model (KM) and the Analytic Hierarchy Process (AHP), which allow categorization and ordering of service attributes according to how they are perceived by customers, and we estimate their impact on customer satisfaction. Our analysis is based on qualitative data collected through questionnaires administered to a panel of Italian tourists visiting the cities of Palermo and Rome, over a period of 3 months (March-May 2014). As results in evaluating the impact of mobile technology we propose the Smart Tourist App (STAPP) which is a mobile travel assistant that integrates the functionalities of a traditional city card with the specificities of mobile devices.

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Near field communication technology in tourism

Cited by 100 publications

References 9 publications

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Smart Tourism Architectural Model (Kingdom of Saudi Arabia: A Case Study)

Developing a new service for the digital traveler satisfaction: The Smart Tourist App

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