RESUMOOs investimentos em Sistemas de Informação (SI) estão aumentando cada vez mais, e consequentemente, persiste a relevância dos estudos sobre sucesso de SI. Delone e Mclean (2003) elaboraram um modelo de sucesso de SI, e esse modelo é referência para as pesquisas da área, porém, na perspectiva do setor público, ainda são raros os estudos. Nesta pesquisa buscou-se propor um modelo exploratório de sucesso de SI na Administração Pública, a partir da identificação de itens em cada construto do modelo original de Delone e McLean (2003), por meio de estudos de casos múltiplos em três prefeituras e uma câmara municipal do Cone Sul do estado de Rondônia. Com base na pesquisa empírica, constatou-se que os fatores de sucesso de SI na Administração Pública Municipal se aproximam daqueles apontados na literatura revisada, porém, com algumas particularidades do setor público. Um modelo de fatores e itens de sucesso de SI, do confronto entre literatura e os dados empíricos, é apresentado ao final.
Investments in Information Systems (IS) are increasing more and consequently remains the relevance of studies about IS success. Delone and Mclean (2003) developed an IS success model, and this model is a benchmark for research in the area, however, in view of the public sector, are still few studies. In this research we sought to propose an exploratory model of IS success in Public Administration, based in the identification of items in each construct of Delone and McLean's (2003) original model, through multiple case studies in three municipalities and a city Council in the Rondônia's southern. Based on empirical research, it was noticed that the IS success factors in Municipal Public Administration approximate those indicated in the literature reviewed, however, with some particularities of the public sector. We presented a model of success factors and IS items, based in the confrontation between literature and empirical data.
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