Information Systems Success In Public Administration: Proposal For An Exploratory Model

Abstract

Investments in Information Systems (IS) are increasing more and consequently remains the relevance of studies about IS success. Delone and Mclean (2003) developed an IS success model, and this model is a benchmark for research in the area, however, in view of the public sector, are still few studies. In this research we sought to propose an exploratory model of IS success in Public Administration, based in the identification of items in each construct of Delone and McLean's (2003) original model, through multiple case studies in three municipalities and a city Council in the Rondônia's southern. Based on empirical research, it was noticed that the IS success factors in Municipal Public Administration approximate those indicated in the literature reviewed, however, with some particularities of the public sector. We presented a model of success factors and IS items, based in the confrontation between literature and empirical data.