One of the main duties of the police is to provide services to the community, namely the preparation of Police Record Certificate (SKCK). Making SKCK based online to facilitate the community in making SKCK. But there are some online SKCK users, there are still many problems that arise and criticism of online SKCK. Therefore it is necessary to measure the level of satisfaction and analyze the factors that affect user satisfaction with online SKCK. This study uses the End User Computing Satisfaction (EUCS) method. This type of research is quantitative by distributing questionnaires to SKCK registrants in the Banyuwangi area. Data analysis was carried out by using valid test, reliable test, descriptive statistical test, F test and T test using SPSS 22. The results of the descriptive test with the Likert scale in order of the largest, namely the content variable with a percentage of 85.4%, are included in the Very Satisfied category, the 80.4% timeliness variable is included in the Very Satisfied category, the 75.8% ease of use variable is included in the Satisfied category, the 73.2% format variable is included in the Satisfied category and 67.5% accuracy variable is included in the Satisfied category.
Aceh Government is trying to plan the integrated transportation system. Aceh Government has planned the construction of 6 Corridors of Trans Koetaradja Bus, some of them are Corridors II A and II B. The previous public transport cannot accommodate the transportation service needs of the route of Sultan Iskandar Muda Airport - city center - Ulee Lheue Crossing Port. However, currently, the Banda Aceh Trans Koetaradja Public Bus Transportation is projected to be able to improve the services optimally. The purpose of this study is to assess the level of performance and to improve the quality of the service up to the customers’ satisfaction expectations. The method of this research comprises the survey, which is sampling Kouto and distributing questionnaires and data analysis. The questionnaire distribution uses statistic test method and Importance Performance Analysis (IPA) through the SERVQUAL approach, namely: reliability, responsiveness, assurance, empathy, and physical evidence. The result of the study is that the current performance of the services of Trans Koetaradja public bus transportation is rated as good; the importance of the service regarding the customers’ expectation is rated good; the quality of service provided to customers is rated 94.52%. The conclusion of this study is that there are several shortages of transportation performance, such as the timeliness of arrival, waiting time at bus stops, passenger assistance, and available seats.
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