The study of the operation of Trans Koetaradja public bus transportation of the corridor II A and II B in Banda Aceh city

Abstract

Aceh Government is trying to plan the integrated transportation system. Aceh Government has planned the construction of 6 Corridors of Trans Koetaradja Bus, some of them are Corridors II A and II B. The previous public transport cannot accommodate the transportation service needs of the route of Sultan Iskandar Muda Airport - city center - Ulee Lheue Crossing Port. However, currently, the Banda Aceh Trans Koetaradja Public Bus Transportation is projected to be able to improve the services optimally. The purpose of this study is to assess the level of performance and to improve the quality of the service up to the customers’ satisfaction expectations. The method of this research comprises the survey, which is sampling Kouto and distributing questionnaires and data analysis. The questionnaire distribution uses statistic test method and Importance Performance Analysis (IPA) through the SERVQUAL approach, namely: reliability, responsiveness, assurance, empathy, and physical evidence. The result of the study is that the current performance of the services of Trans Koetaradja public bus transportation is rated as good; the importance of the service regarding the customers’ expectation is rated good; the quality of service provided to customers is rated 94.52%. The conclusion of this study is that there are several shortages of transportation performance, such as the timeliness of arrival, waiting time at bus stops, passenger assistance, and available seats.

Combining Kano’s Model, IPA, and FMEA to Evaluate Service Quality Risk for Bus Service: Case of Bangkok Bus Service

“…This study refined and adapted the quality attributes of the Bangkok bus service by building upon Hu [62], Wu et al [63], Mohamed and Hine [22], Hu and Cai [64], and Fachrurrozy et al [65]. Hu [62] proposed four dimensions to identify the 12 quality attributes related to bus service: interaction with passengers, tangible service equipment, convenience of service, and operating management support.…”

The influence of service performance and passenger satisfaction on public transport loyalty in a small city in a developing country

“…The Trans Koetaradja has six corridors with mixed traffic route characteristics. Currently, the demand for public transport is low even though the performance of the Trans Koetaradja bus public transport service is good [3]. According to Budianto [4] service quality influences consumer loyalty by 38.3%, with other factors accounting for the remaining 61.7%.…”