For displaced people, migrating into Europe has highly complex information needs about the journey and destination. Each new need presents problems of where to seek information, how to trust or distrust information, and financial and other costs. The outcomes of receiving poor or false information can cause bodily harm or death, loss of family, or financial ruin. We aim to make two major contributions: First, provide rich insights into digital literacy, information needs, and strategies among Syrian and Iraqi refugees who entered Europe in 2015, a topic rarely dealt with in the literature. Second, we seek to change the dominant perspective on migrants and refugees as passive victims of international events and policies by showing their capacities and skills to navigate the complex landscape of information and border regimes en route to Europe. Building on research at Za’atari refugee camp (Jordan), we surveyed 83 Arab refugees in two centers in Berlin. Analyses address refugees’ temporal information worlds, focusing on the importance and difficulty in finding specific information, how migrants identify mis- and disinformation, and the roles of information and technology mediaries. Findings illustrate the digital capacities refugees employ during and after their journey to Europe; they show social support via social media and highlight the need for a radical shift in thinking about and researching migration in the digital age.

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This work aims to examine the impact of green training on green environmental performance through the mediating role of green competencies and motivation on the adoption of green human resource management. The convenience sampling technique was employed to collect data through an online survey undertaken at public and private universities in Malaysia. The analyses were conducted using the Statistical Package for the Social Sciences (SPSS) v.25 and Smart PLS v.3 software, with the aim of testing the predefined hypotheses. It was revealed that green training has a significant impact on green environmental performance, and all six dimensions of green competencies, namely, skills, abilities, knowledge, behavior, attitude and awareness, were also green motivations. Both green competencies and motivations positively and significantly mediated the relationship between green training and environmental performance.

Smart city is synchronized with digital environment and its transportation system is vitalized with RFID sensors, Internet of Things (IoT) and Artificial Intelligence. However, without user's behavioral assessment of technology, the ultimate usefulness of smart mobility cannot be achieved. This paper aims to formulate the research framework for prediction of antecedents of smart mobility by using SEM-Neural hybrid approach towards preliminary data analysis. This research undertook smart mobility service adoption in Malaysia as study perspective and applied the Technology Acceptance Model (TAM) as theoretical basis. An extended TAM model was hypothesized with five external factors (digital dexterity, IoT service quality, intrusiveness concerns, social electronic word of mouth and subjective norm). The data was collected through a pilot survey in Klang Valley, Malaysia. Then responses were analyzed for reliability, validity and accuracy of model. Finally, the causal relationship was explained by Structural Equation Modeling (SEM) and Artificial Neural Networking (ANN). The paper will share better understanding of road technology acceptance to all stakeholders to refine, revise and update their policies. The proposed framework will suggest a broader approach to investigate individual-level technology acceptance.

Social media including Facebook has been acknowledged to play a vital role in firms achieving superior performance. Malaysia is a multicultural country in which the Malaysian Chinese are considered to be the most successful entrepreneurs. There is, however, a lack of research regarding the influence of Facebook usage on firm performance among Malaysian Chinese retailers. As such, this study had two aims. Firstly, the study investigated the influence of compatibility, cost effectiveness, trust, and interactivity on Facebook usage among Malaysian Chinese retailers. Secondly, the study assessed the impact of these retailers' Facebook usage on their perceived financial performance, perceived non-financial performance, perceived business growth, and perceived performance relative to competitors under the moderating impact of market turbulence. This study developed a conceptual model based on the Strategic Contingency Theory (SCT) and Diffusion of Innovation (DOI) theory, and used a structured survey instrument to gather data. Using non-probability sampling techniques, 129 Malaysian Chinese retailers from Kuala Lumpur and Selangor were recruited for the study. Data was analysed using PLS-SEM techniques. The results showed that only compatibility, cost effectiveness, and interactivity have a statistically significant positive influence on Facebook usage, which in turn has a statistically significant positive influence on the retailers' perceived financial performance, perceived non-financial performance, perceived business growth, and perceived performance relative to competitors. Moreover, market turbulence was only found to be a moderator that improves the impact of Facebook usage on perceived financial performance, perceived business growth, and perceived performance relative to competitors, but not perceived non-financial performance. These findings contribute to current literature and provide insights into the role and importance of Facebook usage on firm performance among Malaysian Chinese retailers, possibly encouraging more retailers to deploy social media in their business processes.

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Purpose -This study assesses consumers' beliefs in three Middle Eastern Arab countries regarding attitudinal and behavioural responses towards permission-based Direct Email Marketing (hereafter DEM) and the moderating role of gender in the hypothesized path model. Design/methodology/approach -Structural equation modelling was used to test our hypothesized path model, utilizing data collected from 829 respondents.Findings -Our findings show that attitude was found to fully mediate the relationship between beliefs and behavioural responses towards permission-based DEM. Gender moderates the relationship between beliefs and attitudes, and responses to permission-based DEM. Notably, female respondents were found to react more actively when exposed to permission-based DEM.Research limitations/implications -Further qualitative research is needed to learn more about how and why individuals develop behavioural intentions in certain ways towards opt-in DEM.Also, neuropsychology approaches such eye-tracking are endorsed for future research to gain more insights and conquer biases associated with self-reporting procedures in countries where such technologies are deemed as legal and ethical to be used with human subjects. Practical implications -Advertisers promoting products and services in the Middle EasternArab context should take further steps to enhance the quality of information [including cultural sensitiveness] and the perceived entertainment value that could be delivered to consumers through permission-based DEM, especially for female internet users. Additionally, this study highly recommends the double opt-in approach to permission-based DEM. Journal of Research in Interactive MarketingOriginality/value -To the best of our knowledge, this is the first attempt to address the gender role as a moderator of the path depicting the effectiveness of permission-based DEM approach in the Middle East (Arab counties), from beliefs to behavioural responses via attitudes.