The development of technology gives influence to the banking service, then it prompts to the emergence of the electronic banking which synergizes the traditional banking (offline services) and something more fresh (online services) so the transaction can be easily run through the real-time online services. The purpose of this research is to examine factors influencing individual belief to the adoption of electronic banking based on independent service, and supported by 100 students to be the samples of the research. The research conducts maximum like-hood with structural model test as the analysis technique. The result generates, the behavioral which confirms the synergy between belief, attitude, and intention are theoretically proved. However, a number of limitations contained in this research enable any further research about internet banking.
Sistem Informasi Manajemen Desai Kelurahan (SIMADE) merupakan sebuah sistem barn di bidang pelayanan publik bagian pelayanan administrasi kependudukan masyarakat desa yang diterapkan di Desa Papahan. Program ini bertujuan untuk mempermudah dan mempercepat proses pengurusan surat-surat administrasi kependudukan yakni meliputi; Surat Keterangan (pindah dalam kota/ luar kota, surat keterangan datang, kelahiran, kematian, domisili usaha), SKCK, permohonan Kartu Tanda Penduduk (KTP). Tujuan penelitian ini adalah untuk mengetahui bagaimana penerimaan program SIMADE oleh masyarakat Desa Papahan Karanganyar. Metode penelitian yang digunakan adalah metode kualitatif dengan tipe penelitian deskriptif Teknik pengumpulan data yang digunakan yaitu dengan wawancara mendalam dan dokumentasi. Teknik sampling yang digunakan dengan menggunakan purposive sampling. Hasil penelitian pada proses adopsi inovasi program SIMADE yang dilakukan di Desa Papahan Kabupaten Karanganyar menunjukkan bahwa terdapat penerimaan dan penolakan terhadap inovasi SIMADE ini. Masyarakat yang menerima aplikasi ini merasa puas dan terlayani dengan baik. Sebagian masyarakat sulit menerima inovasi program SIMADE ini karena sosialisasi yang belum merata dan faktor kebutuhan terhadap layanan publik.
This study aimed to analyze factors that influence customer loyalty in automotive product. A survey was carried out on a sample of 162 automotive community members with purposive sampling technique. Data anlysis using structural equation modelling. The research model included several variables tested by SEM including selfcongruity, brand community effect, brand community trust, affective commitment, continuance commitment, repurchase intention, word-of-mouth communication, and constructive complain. The results indicate that brand affective commitment and brand continuence commitmen have important role in creating customer loyalty with different dimennsions. Self-congruity positively influnces repurchase intention mediated by continuance commitment. Brand community trust positively influences positive word-ofmouth communication and constructive complaint mediated by affective commitment.
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