Setiap lembaga keuangan pasti selalu berupaya untuk meningkatkan kepuasan nasabah melalui pelayanan yang diberikan karyawan. tidak terkecuali dengan BPR kota kediri yang senantiasa melayani nasabah dengan sepenuh hati. Perusahaan ini selalu menjaga kinerja karyawan agar tetap stabil salah satunya dengan memberikan pelatihan “service excellence”dengan tujuan agar karyawan memiliki kinerja yang baik dan meningkat setiap tahunnya. Penelitian ini bertujuan untuk melihat perbedaan kinerja karyawan BPR Kota Kediri sebelum dan sesudah mengikuti pelatihan service excellence. Pendekatan dalam penelitian ini adalah kuantitatif dengan teknik deskriptif komparatif. Populasi dalam penelitian ini adalah seluruh karyawan BPR Kota Kediri dan sampelnya adalah karyawan, kepala kas dan kepala bagian yang berjumlah 30 orang dengan teknik purposive sampling. Instrumen penelitian ini menggunakan kuisioner. Teknik analisis menggunakan uji normalitas data sebagai dasar penentuan analisis selanjutnya. Jika data bersifat normal maka dilakukan uji paired sampel t test dan jika tidak normal maka menggunakan uji wilcoxon. Hasil penelitian menyebutkan bahwa terdapat perbedaan yang signifikan kinerja karyawan BPR Kota Kediri sebelum dan sesudah mengikuti pelatihan service excellence yang dilihat dari pemahaman pekerjaan/kompetensi, kualitas/kuantitas kerja, inisiatif/ komitmen, kreativitas, kerjasama, kemampuan membangun hubungan dengan orang lain, kemampuan komunikasi.
Entrepreneurship education can help improve one's ability to innovate, build businesses and create jobs. However, not everyone has the ability to become a successful entrepreneur. Therefore, it is important for those who want to enter the business world to have a mentor who can help them achieve success. This research aims to provide new insights in the development of entrepreneurship education and the role of mentors in achieving business success. This research is qualitative in nature. Data collection techniques include listening and recording important information to conduct data analysis through data reduction, data display, and conclusion drawing. The study concluded that in entrepreneurship education, the role of mentors is crucial in helping aspiring entrepreneurs develop the skills and knowledge needed to start and manage a business. Mentors can provide direction, guidance and moral support to young entrepreneurs to help them overcome the challenges and difficulties faced in starting and running a business.
Tujuan dari penelitian ini adalah untuk menganalisis persepsi mahasiswa terhadap kualitas pelayanan Tenaga Kependidikan Biro Administrasi Umum dan Prodi Manajemen di Universitas Nusantara PGRI Kediri. Metode yang digunakan dalam penelitian ini adalah kualitatif. Jenis penelitian ini Penelitian ini menggunakan jenis penelitian yang mengacu pada metode deskriptif. Hasil penelitian ini adalah: (1) persepsi mahasiswa terhadap kualitas pelayanan pada Biro Administrasi Umum dinilai kurang baik, hal itu didasari pada pernyataan beberapa mahasiswa bahwa fasilitas fisik kurang memadai dan kurangnya tenaga pendidikan dan pelayanan yang diberikan kurang memuaskan sebab mahasiswa harus mengantre lama. (2) persepsi mahasiswa terhadap kualitas pelayanan pada Prodi Manajemen dinilai sudah cukup baik, menurut beberapa mahasiswa proses pelayanan yang diberikan tenaga kependidikan pada Prodi Manajemen lumayan cepat, hanya saja saat ini Prodi Manajemen hanya memiliki 1 tenaga kependidikan.Kata kunci: Persepsi, Kualitas Pelayanan, Mahasiswa
<p>One of the objectives of credit is to move the wheels of the regional economy. Especially for the small and medium enterprises (SMEs) trade and micro sector, which is now booming because it can improve the household economy. Various financial institutions offer various types of loans with attractive facilities and according to the needs of the target market. Therefore, today's society is demanded to be smart in accessing credit at bank financial institutions. Including the People's Credit Bank (BPR) Kota Kediri which also competes in offering loans that are in accordance with the wishes of the people in the Kediri region and its surroundings. The sample used in this study amounted to 97 customers. This study uses a quantitative approach with factor analysis techniques using principal component analysis (PCA). The result is that there are six groups of factors that influence customers in taking credit with a cumulative diversity value of 59,671. Factor I consists of variations in time period, loan nominal and service has an eigenvalue of 2.935 and total diversity value of 18.343%. Factor II consisted of reasons for interest rates, repayment deductions and requirements having an eigenvalue of 1.590 and a total diversity of 9.936%. Factor III consisted of variations in interest rates and flexible time periods having eigenvalues of 1.552 and total diversity of 9.701%. Factor IV consists of a credit process and the service schedule has an eigenvalue of 1.2282 and a total diversity of 8.014. Factor V consists of loans as needed and flexible guarantees have an eigen value of 1.165 and a total diversity of 7.284. Factor VI is a lack of requirements following with an eigen value of 1.023 and a total diversity of 6.394.<br />Key words : Decision on taking credit, Factor Analysis, BPR in Kediri City</p>
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