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A previous article reported the usability evaluation of the information database called CUNY+ of the City University of New York (CUNY) in New York City, USA. This is a text‐based information system available on the wide‐area network in its various campuses for faculty, students and researchers. This present article describes the usability evaluation of this CUNY system’s Web and GUI version called the CUNY+ Web. A comparison of the results of both usability studies, and a description of the applicability of the previous usability instrument to this CUNY+ Web research is included.

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The City University of New York (CUNY) is a large educational system comprised of various colleges and universities in the New York metropolitan area. It serves the educational needs of the majority of its academic population. Its library system also boasts of a large collection of multi‐format materials and resources. These are currently reflected in its wide‐area‐networked database called CUNY Plus+. This is accessible by staff, faculty and students all over the CUNY school system, as well as through the Internet. This study focuses on the usability evaluation of this CUNY Plus+. A sample of students was surveyed and interviewed using the Software Usability Measurement Inventory (SUMI) criteria. Results of the study may be helpful in providing faculty and librarians feedback from students’ use of the database. It may likewise be insightful to system designers in future design updates.