The “e-Municipality Project” in Turkey has developed information systems (IS) for electronic municipal services since May 2017. This chapter discusses the role of data governance in relation to implementing an effective cybersecurity strategy for the project. Data were collected using a workshop with information technology (IT) officials of municipalities and semi-structured interviews with eight information IS managers about their experiences in the project. The research revealed that good data governance has been a prerequisite for any organization focused on its potential to transform processes, decision making and performance. Data governance delivers the insights that organizations need to identify their high-value and high-risk data sets and allocate additional or specific resources to protect this data. Good data governance for secured municipal services is related to a number of trade-offs between the different actors and their responsibilities. The dichotomy between centralization and decentralization of data governance can help to understand the management of cyber risks.
The coronavirus outbreak has demonstrated the importance of the state capacity and public policy-making process in managing both the pandemic and the resulting crisis. Trust and/or distrust in the relationship between citizens and authorities can determine the success or failure of states in combating pandemics. The goal of this study is to provide insight into trust and distrust in digital government during pandemics by creating an overview of the scattered knowledge. Accordingly, the chapter creates an overview of the factors influencing trust and distrust in digital government in pandemics. The results showed that factors affecting distrust are mostly associated with problems in the interactions between citizens and public authorities, whereas factors affecting trust address governments' policy responses and public compliance. The level of trust is a dynamic condition that can either be strengthened or broken. A single factor can result in trust for one person and distrust for another person. Surprisingly, trust and distrust can coexist at the same time. Governments must pursue a balance between trust-and distrustrelated factors in times of pandemics to derive the dual benefits of trust and distrust.
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