Factors affecting implementation of computer-based office information systems are reviewed. Three broad categories are discussed-characteristics of innovative systems, implementing offices and organizations, and the implementation process itself, with particular attention paid to the latter. The review concludes with a discussion of the importance of non-technical factors in technological innovation and suggestions for issues of particular relevance to OBM researchers.The introduction of computers into offices is one of the most significant changes in the workplace in recent years. The trend toward the electronic office will continue and most likely accelerate throughout the 1980s-propelled by societal and organizational imperatives for increased productivity, by rapid development of technologies for communication and information processing, and by growth in the number of information-related jobs in the economy.Computer-based office information systems (01s) are multifunction computer systems that perform some of an office unit's information handling tasks (e.g.
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