When the world was engulfed by a COVID-19 pandemic crisis, various activities could not be carried out normally. Activities may continue from home during a crisis by the use of a smartphone through the internet, because almost all people have their own smartphone, without requiring additional purchase of hardware. For formal learning, people can take the opportunity to use social media platforms to undertake conversations easily by using smart phones, even tablets. Teenagers or adults who are still studying in higher education institutions can undertake continuous learning for their work assignments. For example, they can use these tools to communicate through social media such as the WhatsApp, Telegram, Zoom, Microsoft Team, and Edmodo apps to connect with friends and lecturers. This research reveals trends of digital social media security and usability in the time of the COVID-19 pandemic situation, such as working from home, establishing a start-up, improving business processes and conducting online business within the digital ecosystem. The result is interesting and there are many uses of social media which have been addressed in this study during the COVID-19 pandemic for business purposes. The various social media platforms have different features that are available for use by subscribers, and also make it easier for people to do business. This is mainly due to the fact that they open up the global market and also make it cheaper to advertise. The government as well as the private sector has been in the forefront when it comes to the use of social media. Maintaining a good online presence is one of the key aspects that determine the success of start-up companies. This is due to the fact that most customers usually rely on the customer reviews in determining the ability of a company to meet the needs of clients. The main reason why most companies set up a customer relations department that is mandated with the responsibility of responding to customer feedback on various online platforms. On the other hand, the increased use of social media has brought new challenges when it comes to the security of information. Users must, therefore, secure their servers and technology from external and internal threats. One of the strategies used is the use of passwords to log into a portal where each person authorized to access the portal is provided with a password that is unique and known only by the user. The study has covered all these areas in detail including the use of database management systems in an organization or individual.
The COVID-19 pandemic has indirectly changed the landscape of the country’s education system. Through information-based decision-making, the management of the education system seeks to increase the access to and efficiency, effectiveness, equity and quality of education through effective systems of monitoring, evaluation, budgeting and planning. From this perspective, an Integrated National Education Information System (iNEISTM) was developed to streamline and transform business processes and to provide an application and technology platform to comply with the National Education System that may be suitable for the COVID-19 pandemic environment. The implementation of iNEIS™ aimed to significantly improve operational efficiency and productivity and provide better services, value and “holistic education” to students. Therefore, the purpose of this study was to investigate the effectiveness of the newly implemented, integrated iNEISTM and its implications for educational management systems that were implemented during the COVID-19 pandemic. It specifically examines the benefits and obstacles that hinder the efficiency and effectiveness of the system. The result is very interesting. These findings demonstrate that there was a lack of positive impact on end-users, such as lacking readiness to accept organizational change and uncoordinated communication and information exchange between stakeholders and end-users. This research implies that when both the stakeholder-provider and end-user understand the significance of iNEISTM, there is a great possibility that the implementation will succeed in harvesting the full value of the system. This paper provides the stakeholder-provider with useful guidelines, in the form of recommendations, that need to be implemented to ensure improvement in the effectiveness of iNEISTM.
The growth of the digital ecosystem has given a sense that the rise of security implementations must be considered by every organization including governments in terms of adopting the best digital ethical approaches and awareness on the importance of ensuring privacy. Increased use of the internet has also increased matters of cyber threats and unethical behaviors. Therefore, implementation of digital ethics has become crucial to prevent or minimize the impacts of cybercrime, and so, securing sensitive information from unauthorized access has become extremely important. This study analyses and describes the future trends regarding security in digital ethics and privacy within the digital ecosystem. The results point to a relative correlation between the government and business sector and the types of attacks and that digital ethics and privacy makes up the core elements of security. Implementing cautionary steps are also necessary to prevent from any form of cyber-attack.
Human-centered design is an approach that focuses on involving the end user throughout the product development and testing process which can be crucial in ensuring that the product meets the needs and capabilities of the user, particularly in terms of user experience and safety. The structured and iterative nature of human-centered design can often be a challenge for the design team when faced with the necessary, rapid, product development life cycles associated with the competitiveness in the industry. This ensures that the needs of the user are taken into account throughout the design process whilst also maintaining a rapid pace of development, and its rationale before outlining how it was applied to assess and enhance the usability, human factors, and user experience within destructive digital ecosystem era. The authors encouraged a system approach such as human-centered design for prevention on further damages being done on data breaches through the application of each steps of the process.
Many governments around the world are actively engaging in digital transformation, aiming to turn themselves into digital governments. Here, innovation management is one of the most critical factors for such transformation. One approach is to implement business intelligent (BI) and decision support systems (DSS). Collaboration of these two technologies is essential to bring out the best within the organizations, by way of allowing the management to make timely, effective, and correct decisions, including better processing in terms of knowledge and data that the organizations hold. Evidence suggests that implementation and collaboration of DSS and BI results in a positive impact on businesses, organizations, and governments, as well as on other related aspects of the workforce. This chapter proposes and discusses a novel implementation of innovation management approach showcasing the use of DSS and BI in achieving more open digital and connected governments.
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