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Globalisation has created a demand for competent and qualified global managers who are sensitive to meeting the needs of customers from different cultures. In order to enhance the understanding of hotel service quality expecta tions of international tourists, this study aims to examine such expectations in the cross-cul tural context. This study included tourists from the UK, USA, Australia, Japan and Taiwan. Results of the study indicate that there are significant differences in two expecta tion dimensions among guests from different countries.

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The research presented in this article is an examination of the work values and leadership preferences of Chinese hotel managers in Hong Kong. Work values were measured by a self-administered questionnaire based on Hofstede's (1980) Values Survey Module. One hundred and twenty questionnaires were returned by ethnic Chinese hotel managers working in Hong Kong. The findings indicate that Chinese hotel managers in Hong Kong highly value good working relationships with superiors and peers, as well as high monetary rewards. The same respondents did not put great emphasis on quality of life or quality of the external community. The preferred leadership style of the study's respondents was mostly paternalistic, while the majority of them worked under autocratic superiors.