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Service orientation has played an important role both in the literature and hospitality organizations. Despite the large amount of research examining service orientation, less research has focused on understanding the concept within the hospitality sector. To fill the void, this article aims to review and summarize previous research between 1980 and 2008 on the primary relationships between service orientation and other constructs; propose a service orientation framework to provide theoretical parsimony to the literature base; explore the managerial implications for the hospitality industry, with special attention given to the evaluation of different service orientation instruments; and make recommendations for a future research agenda.

Training in the hospitality industry has received relatively little attention and what has been published has focused primarily upon training in hotels and restaurants. This paper presents an exploratory study of training of line-level food and beverage employees in private clubs in the USA. Through a series of focus groups, club managers' approaches to training are explored concentrating upon training subjects, methods used and challenges associated with the training process.

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The foodservice industry is large and diverse, demanding an adequate system for classifying its many different types of operations. There are many different classification systems in use by industry and researchers. Although many of the current systems offer certain benefits, some do not provide the necessary framework for researchers and some do not provide realistic groupings for purposes of industry benchmarking. Furthermore, in many cases, classification systems are not compatible with one another. This article reviews some of the systems that are currently in use and argues for the need for a single common classification system. Finally, it proposes a new system, based on certain operational factors, which can be used by both industry and academics in the effort to provide consistency across academia and industry.

The private club industry is undergoing major change as it forges new links with academia in the areas of research, teaching and management development. This bodes well for hospitality management programmes. Indeed, the primary mission of most hospitality programmes in North America includes the dissemination of information in ways that will translate into tangible benefits for the greater hospitality industry. This article examines the context within which changes are taking place in the relationship between private clubs and hospitality education in North America, discusses the current research agenda on club management and reports the results of a survey of club managers about the nature and importance of industry/education linkages. It concludes by proposing a framework for continued collaboration that would strengthen both academic and industry partners while emphasizing a renewed and refocused research agenda.

Despite the overall impact the AIDS epidemic has had on US business and society, few articles have been published in academic journals on hospitality management. Presents a brief review of the literature and summarizes the current state of the US hospitality industry and its response to the AIDS challenge. Suggests that a combination of ongoing employee education programmes, in conjunction with a comprehensive policy statement, may be the most effective means of preparing an organization to deal with employees with AIDS. Makes recommendations for the implementation of these programmes appropriate to the hospitality environment.