Fast changing business environments often force companies to rethink and renew their established business model. Often though, decisions to make changes to the current business model are made too late, when the current business is already struggling. One way to overcome this challenge is to continuously monitor business processes in operations and to adjust the business model according to changes in business processes. This paper clarifies the influence of business processes on the business model. Based on a literature review, expert interviews and inductive reasoning, we derive a classification framework for receiving new insights into the maturity of current KPI-systems and their strategic importance with regards to business model changes. While some companies consider the connection as so important that they set up sophisticated performance measurement systems, others rely much less on process KPIs to initiate business model changes. Investigating these differences marks a promising starting point for future research.
The use of social media in the private and professional context is continuously increasing. Particularly in the private context most users are competent in dealing with these technologies. However, when it comes to apply social media in the professional context (e.g. communicating or searching for relevant information or integrating social media in classes or the preparation of homework), most users still show a lack of competencies. Thus, students and teachers would benefit from tailored access to online educational resources such as concepts, training materials, lesson plans, tools, etc. that support the professional use of social media. This paper presents the concept and the prototypical implementation of a recommender system for vocational education that fosters the development of each individual's social media skills. Hence, recommendations of social media contents are based on each individual's social media skill level and the current step in the teaching and learning process.
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