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How has the COVID-19 pandemic impacted the roles of nonprofit boards? We reflect critically on the leadership and management activities of boards to understand the implications of the current crisis on governance. Employing a contingency approach to governance, we present a model of boards of directors’ leadership and management roles under four governance configurations as organizations navigate through the stages of the pandemic. We suggest that organizations with governance configurations that are more suited to predictable environments will generally experience greater shifts between management and leadership activities as they move through the stages of the COVID-19 crisis.

While there is a vast literature that considers the collection and analysis of qualitative data, there has been limited attention to audio transcription as part of this process. In this paper, I address this gap by discussing the main considerations, challenges and implications of audio transcription for qualitative research on the third sector. I present a framework for conducting audio transcription for researchers and transcribers, as well as recommendations for writing up transcription in qualitative research articles.

In this article, I answer two research questions: How do different models of public management define relationships between the state and the third sector? And how do these relationships influence how third sector professionals involve citizens in co‐production? I consider evidence from non‐profits in France, England and Quebec to illustrate how three varying models of public management (neo‐Weberian state in France, New Public Management in England, and New Public Governance in Quebec) structure the relationships between government and the third sector (based, respectively, on hierarchy and control, contracting and performance management, and partnership) and how these in turn impact non‐profits' co‐production activities with citizens. The article challenges the thesis that co‐production is most compatible with the model of NPG, demonstrating the variety of co‐production activities that occur in all three contexts and providing new insights into the contextual contingency of the barriers and enablers to co‐production between third sector professionals and citizens. Résumé Deux questions sont abordées dans cet article : comment les modèles de management public définissent‐ils les relations entre l'État et le tiers secteur? Et comment ces relations influencent‐elles la manière dont les professionnels du tiers secteur impliquent les citoyens dans la coproduction des services? J'examine trois modèles de gestion publique (État néo‐wébérien en France, nouveau management publique en Angleterre et nouvelle gouvernance publique au Québec) d'organismes à but non lucratif (OBNLs) afin de comprendre comment les relations entre les gouvernements et le tiers secteur (fondé sur la hiérarchie et le contrôle, les contrats et la gestion des performances, et le partenariat) sont structurées et comment ces relations influencent les activités de coproduction entre les OBNLs et les citoyens. L'article questionne la thèse que la coproduction s'aligne davantage avec le modèle de NGP. Je démontre la variété des activités de coproduction dans les trois contextes et offre de nouvelles pistes de réflexion sur la contingence contextuelle des barrières et des moteurs de la coproduction entre professionnels du tiers secteur et citoyens.

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In this research note, I reflect on the impacts of the shift to online service delivery for voluntary and community organisations. In particular, I report on initial findings from research being undertaken on migrant integration organisations in Quebec (Canada) and Scotland (UK). The research shows four key emerging themes: the complexities of the digital divide (including skills and access to information and communication technology, and the issue of the number of devices in a household to support multiple users); trust, communication and access to online services; the breaching of the public/private divide as practitioners provide digital services from their home; and the benefits and opportunities for digital service delivery. The research note concludes by reflecting on the long-term implications for voluntary and community sector services as they adapt to and recover from the pandemic and engage in long-term planning.

Research on coproduction has tended to assume a coherence of conceptualizations of coproduction across borders, and little analysis of the framing and discourse of coproduction in different contexts has been undertaken. In the French language literature on citizen participation and the social and solidarity economy, the term coproduction is little used. This paper investigates the narratives of French academics, public, and third sector actors in order to identify what, if anything, is different about the French context that explains this gap. Drawing on semistructured interviews, I identify four key narratives that distinguish the French conceptualizations of coproduction and the third sector from the dominant English language coproduction literature: (a) a mainstreaming of coproduction as part of organizational purpose in the social and solidarity economy, (b) an emphasis on formalized involvement of citizens in organizational governance, (c) the motivation of citizen empowerment and democracy over cost and efficiency, and (d) the use of the term coconstruction rather than coproduction. I argue that these narratives are shaped by the governmental traditions of France, which emphasize formal rules, hierarchy, representative democracy, and a suspicion of particularistic interests. I conclude by questioning the universality of some of the axioms of coproduction theory in the English language literature.